Pharmacy Support Specialist

Our client, a Global Fortune 50 organization and one of world’s largest distributors of Health care systems, medical supplies & Pharmaceutical products, seeks an accomplished “Pharmacy Support Specialist”

** JOB ID: JP00005328

** TITLE: Pharmacy Support Specialist

** LOCATION: Hybrid Role | Client Location: 11800 Weston Parkway Cary NC 27513

** DURATION: 2-month assignment with the possibility of extension

** WORK SCHEDULE:

M-F 9am-6pm

Pay Rate: $31.00/hr. W2

Responsibilities:

• The PSL acts as the main point of contact with clients post-onboarding to ensure needs and expectations are met. Performs account maintenance by handling customer concerns, account issues, and escalated support inquiries. Handles issues when able and directs clients to appropriate department for issue resolution if needed. Does not close sales but provides guidance and suggestions to clients to identify and qualify new opportunities. Works in tandem with the respective field sales representative who closes sales and then transitions customer for ongoing account maintenance. In addition, the PSL contributes to pharmacy growth by expanding sales bandwidth in a specific territory, by developing practice relationships and increasing share of voice for drug- and disease-based outreach. This person works collaboratively with the field-based sales, sales support, and operational teams to ensure the smooth transition of a pharmacy prescriber target to a long-term pharmacy client.
• This individual will have working knowledge of the entire range of pharmacy services. They are motivated by working in a team environment for the collaborative achievement of sales goals. This person will exhibit strong phone etiquette skills and complete a significant volume of impactful customer engagement activities daily. The PSL is responsible for the office staff education, problem resolution and overall customer satisfaction. He or she is comfortable with managing multiple priorities in a fast-paced environment. Driven to provide customer satisfaction, deepen engagement, and promote client loyalty.
• The PSL is responsible for maintaining communication with key customers by developing close business relationships to sustain valued partnerships, monitoring market conditions while remaining alert to opportunities and to ensure on-going account servicing in a manner that maximizes customer satisfaction while favorably positioning Biologics as the market leader for oncology or rare specialty pharmacy needs.

Job Requirements:

• Education: Bachelor’s degree or higher preferred in healthcare or business-related field or equivalent experience. Pharmacy Technician certification preferred.
• Knowledge of healthcare terminology and experience in a healthcare environment
• 3-5 years of experience working in Pharmacy operations, customer service, or medical related sales
• Understands the sales cycle and process.
• Understands patient’s clinical, financial, and emotional needs related to specialty pharmacy

I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Recruiter Name: Lalit Malgotra

Title: Sr. Recruiter

Email ID: lmalgotra@ameritconsulting.com

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants with criminal histories are considered in a manner that is consistent with local, state and federal laws.