What are the responsibilities and job description for the Escrow Assistant I, II, III position at AMERITITLE LLC?
JOB OVERVIEW: Under direct supervision, the Escrow Assistant 1 provides administrative support to the Escrow Officer and team to facilitate the escrow process.
Key Responsibilities
Assists in preparing necessary documents and submissions for residential, national and/or commercial escrow transactions, as applicable.
Reviews documents for accuracy, completeness, and compliance with legal and regulatory requirements.
Communicates with clients and other parties to ensure a smooth escrow process.
Maintains and updates records of all transactions and clients. Maintains accurate and organized files and documentation related to each escrow transaction.
Supports the Escrow Officer in all aspects of the escrow process.
Ensures all transactions are conducted in compliance with legal and company regulations.
Answers incoming phone calls, emails, greets customers, and places calls in a timely, professional manner with an emphasis on building customer relationships.
Ensures a positive customer experience throughout the escrow process.
Gathers accurate information, opens orders, initial file set up, deposit and disbursement of funds, written transmittals for funds and documents, handles reconveyances, pre-closing maintenance and post-closing follow-up on assigned files.
May provide transaction information to authorized persons and/or determine who can best provide and route the request.
May process completed loan packages including applicable conditions, copies and instructions.
Performs other duties as assigned.
Minimum Qualifications
Education:
High school diploma or equivalent required.
Experience:
1-2 years’ experience in an administrative or assistant role.
Skills:
- Strong organizational skills
- Attention to detail.
- Ability to multi-task.
- Excellent communication and customer service.
- Proficient in MS Office (Word, Excel, PPT, Teams).
- Ability to read, write, and verbally communicate information relevant to job requirements.
LICENSE/CERTIFICATION:
NA
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
WORKING CONDITIONS
PHYSICAL ACTIVITIES
Never
(0%)
Seldom (5%-30%)
Occasional (30%-70%)
Constant (<70%)
Ascending or descending ladders, stairs, scaffolding, ramps, poles, etc.
Moving self in different positions to accomplish tasks in various environments, including tight and confined spaces.
Remaining in a stationary position, often standing or sitting for prolonged periods.
Moving about to accomplish tasks or moving from one worksite to another
Adjusting or moving objects up to 20lbs in all directions.
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands and/or fingers.
Operating machinery and/or power tools.
Operating motor vehicles or heavy equipment.
Assessing the accuracy, neatness and thoroughness of the work assigned.
ENVIRONMENTAL CONDITIONS
Never
(0%)
Seldom
(5%-30%)
Occasional (30%-70%)
Constant (<70%)
Low temperatures.
High temperatures.
Outdoor elements such as precipitation and wind.
Noisy environments.
Hazardous conditions.
Poor ventilation.
PHYSICAL CONDITIONS
Never
(0%)
Seldom (5%-30%)
Occasional (30%-70%)
Constant (<70%)
Sedentary work that primarily involves sitting/standing.
Light work that includes moving objects up to 20lbs.
Medium work that includes moving objects up to 50lbs.
Heavy work that includes moving objects up to 100lbs or more.
