What are the responsibilities and job description for the Director, Continuous Improvements position at AmeriVet Partners Management, Inc [AmeriVet Partners Management, Inc]?
About Us:
At AmeriVet Veterinary Partners, we are dedicated to transforming the veterinary industry through exceptional animal care and fostering a positive work environment. As leaders in veterinary care, we prioritize excellence and innovation, driven by our passion for enhancing animal well-being and supporting our professionals.
About the Role: Director, Continuous Improvements
The Director of Continuous Improvements is responsible for leading all process improvement programs for field and hospital operations, focusing on team member impacts. This role ensures that team member productivity and experience are prioritized in the implementation of operational programs and initiatives. Additionally, the Director leads the annual business planning process for clinics and fields, including recommendations and approvals for performance metrics.
Responsibilities:
Lead annual business planning for clinic evaluation programs, managing the approval process, metric identification, KPIs, and supporting systems. Partner with Field leadership to develop and execute plans.
Develop and maintain standard operating procedures (SOPs) to ensure efficient processes and consistent customer/patient experiences.
Lead process improvements for programs and systems reaching the field, providing analysis, feedback, and recommending modifications.
Ensure operational programs minimize productivity issues for clinic employees and maximize team member engagement. Seek opportunities to improve productivity and ROI through technology and best practices.
Lead process improvement for performance review calculations, collaborating closely with Human Resources.
Ensure the implementation of operational programs does not create productivity issues for clinic team members, productivity, customer services, or profitability.
Accountable for protecting team member capacity.
Qualifications:
At least 5 years of combined experience in operations, leadership, and/or support office operations.
Knowledge of clinic systems, processes, and integration tools to improve customer experience.
Experience developing strategic initiatives aligned with business goals and budgets.
Proficiency in Microsoft Excel, PowerPoint, and Word.
College degree.
At least three years of experience in the veterinary industry.
Experience with project management and collaborating with internal and external resources to meet department goals within budget and timelines.
Experience translating strategic plans into actionable operations that drive profitability and enhance customer experiences.
Experience evaluating retail competitors' activities, consumer trends, and marketing effectiveness.
Management Requirements:
At least 3 years of experience in direct leadership and/or cross-functional team leadership.
Travel Requirements:
Limited travel, at most 25%, including clinic visits across the country.
Fiscal/Budget Requirements:
At least 2 years of experience planning, developing, and managing departmental expense and capital budgets.
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
