Director of Implementation

POSITION SUMMARY

The Director of Implementation is responsible for overseeing the successful execution of programs and initiatives across Amerivet's Practices, ensuring alignment with deadlines, budgets, and organizational goals. Leading a team of Project Managers, the Director of Implementation acts as a crucial link between the Support Center and field operations, developing resources and training to promote best practices. This role ensures adherence to company policies, drives continuous improvement, and recommends enhancements to achieve operational excellence, directly influencing the success of key initiatives and the seamless rollout of new programs and strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following :

• Lead the implementation of new projects and programs, ensuring that all objectives are met within set deadlines and budgets.
• Set clear implementation goals, guidelines, and performance expectations to achieve successful outcomes.
• Develop detailed project plans, map out implementation strategies, and optimize processes to improve overall operational efficiency.
• Lead, manage, and motivate a team of Project Managers, fostering a culture of accountability, collaboration, and continuous improvement.
• Delegate tasks effectively to ensure the timely completion of key initiatives while maintaining a focus on quality and compliance.
• Coordinate with other departments and stakeholders to ensure alignment and smooth execution of programs.
• Serve as a liaison between the Support Center and field operations, facilitating seamless communication and collaboration to ensure the successful implementation of initiatives.
• Work with leadership to manage the operational calendar, strategically planning and prioritizing the launch of new initiatives.
• Ensure programs are rolled out efficiently, aligning with business goals and maximizing adoption across the organization.
• Stay informed about the latest technologies, tools, and industry techniques to incorporate best practices in implementation.
• Recommend and implement new processes, technologies, and strategies that enhance the efficiency and effectiveness of program rollouts.
• Strengthen compliance with company policies, regulations, and guidelines during all phases of project implementation.
• Monitor the performance and success of launched programs, using data and feedback to make recommendations for ongoing improvements.
• Deliver targeted coaching and development to Operations Leadership and Practice Managers, empowering them to effectively execute new initiatives and drive success within their practices.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

PHYSICAL DEMANDS AND WORK ENVIRONMENT

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

EEO INFORMATION

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and veteran status.

At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including :

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.