What are the responsibilities and job description for the Customer Service Representative position at AmeriVet Veterinary Partners?
Toms River, New Jersey
Position open: Veterinary Customer Service Representative Full Time
Coastal Veterinary is dedicated to providing a high level of veterinary medicine along with friendly, compassionate service. We believe in treating every patient as if they were our own while forming lasting relationships with their owners. Coastal Veterinary is seeking an additional experienced customer service representative to join our team.
The ideal candidate has the following qualities:
Strong customer service background, greeting all clients with a smile, and pleasant personality.
Strong phone skills while multitasking clients in person, in addition to client text, emails and phone calls at our front desk.
Ability to remain calm during emergency situations, and understand the importance of follow through of each client interaction from start to finish.
Candidate must be able to phone triage patients to make appropriate appointments and handle the schedule maximizing openings while keeping the schedule full.
Candidate must be able to provide accurate client education, and is ready to be a positive and supportive team player.
Candidate must be able to process payments, handle money and do so with a high level of accuracy.
Ability to pick up 5 to 25 pounds of food to bring to the front desk is required.
Candidate must be able to work a full day and be willing to fill in as needed at the front desk.
If you possess strong customer service skills looking to join a vet clinic that strives to offer the best service to our patients, clients and understands the importance of a work/life balance for our employees, then we look forward to hearing from you. We are only open 4 ½ days a week. Closed Saturday, Sunday and Major Holidays. We also provide a comprehensive benefit package
Check us out Coastalvetnj.com and upload your resume today on our Website.
Requirements
· 3 years' experience in a customer service role
· Having knowledge in the field of animal health care is a plus
· Strong knowledge of computers and internet phone system is a must
· Experience dealing with all types of clients and provide excellent customer service
· Compassionate towards our patients, clients, and team
· Comfortable with client education and greeting clients in a pleasant, helpful manner
· Going the extra mile to develop relationships with our clients and make them repeat clients
Your journey to career advancement starts where you are. Discover your potential for growth within AmeriVet as we provide mentorship and insights into cross-functional roles. Elevate your skills, transition into leadership positions, and shape your success by harnessing the power of internal opportunities.
