What are the responsibilities and job description for the Customer Service Representative position at AmeriVet?
We're a dynamic and highly-rated veterinary practice specializing in house calls. We seek a talented, smart, detail-oriented individual to join our office team full-time as a veterinary assistant / receptionist / customer support representative. You will help us deliver top-notch veterinary care by directly supporting our clients by phone, email, and text, as well as occasionally assisting with animals at our veterinary house call appointments.
About the Position
First and foremost, this is a customer service position, and our clients appreciate that all our team members are caring and thoughtful in the help we provide. Strong customer service skills are essential, as well as the ability to multi-task and learn new technologies. Previous veterinary experience is ideal.
Besides front-line customer support, you will help out in other areas of our practice as well. These areas include helping research medical questions for our doctors, preparing and sending out medications to our patients, maintaining accurate medical records, and assisting our doctors at appointments.
Previous experience in a veterinary practice is preferred, and your compensation would correspond to your level of experience. However, if you are dedicated to animals and are energetic about learning and about client service, we will train the right candidate in the specific skills needed.
Schedule
The schedule is full-time, Monday through Friday, with occasional adjustments to the schedule based on the needs of the practice.
About Us
We are a well-established and busy veterinary practice that specializes in providing high-quality and compassionate care in our clients' homes, throughout Boston and MetroWest. We provide a full range of veterinary care, from healthy pet visits, to diagnosing and treating sick pets (including running full bloodwork, performing ultrasounds, and doing full work-up of cases), to providing compassionate hospice and end-of-life care.
Additional Information
We offer competitive pay and benefits, including discounted veterinary care, medical, dental, and vision insurance, paid vacations and holidays, 401k including employer match, and a friendly and supportive work environment. Pay range will be commensurate with experience.
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team :
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
