Reception and Admissions Supervisor

AmeriVet is committed to empowering its team members to achieve their unique goals. As a Lead Veterinary Receptionist, you'll have the opportunity to develop and implement processes to drive business growth and improvement.

About the Role

• As a seasoned professional, you'll leverage your expertise to deliver exceptional client experiences, ensuring seamless operations and fostering a positive work environment.
• The successful candidate will oversee front desk employees, provide guidance and support, and maintain accurate records while ensuring compliance with protocols.
• A strong understanding of veterinary care principles and experience working in a similar environment are essential for this role.

Main Responsibilities

• Supervisory Duties: Oversee front desk employees, providing coaching and mentoring to ensure smooth day-to-day operations.
• Employee Scheduling: Manage employee schedules, ensuring adequate coverage and efficient workflow.
• Appointment Scheduling: Efficiently manage the appointment calendar, minimizing wait times for clients.
• System Maintenance: Perform system maintenance tasks to uphold the integrity and functionality of our administrative systems.
• Invoice Management: Ensure accuracy in invoice processing and financial transactions, maintaining transparency and professionalism.
• Vendor Relations: Maintain and submit vendor invoices, as well as update and input purchase orders as needed.

Requirements

• Excellent Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective changes to drive business growth and improvement.
• Leadership Skills: Ability to lead and motivate a team, fostering a positive work environment and promoting collaboration.
• Communication Skills: Clear and concise communication skills, both verbal and written, to interact effectively with clients and team members.
• Teamwork: Capacity to collaborate with cross-functional teams to achieve shared goals and objectives.