What are the responsibilities and job description for the Veterinary Client Experience Specialist position at AmeriVet?
At AmeriVet, we're seeking a highly skilled and compassionate Lead Veterinary Receptionist to join our esteemed team. This is an exceptional opportunity for a dedicated professional to spearhead the delivery of exceptional client experiences, ensuring seamless operations and fostering a positive work environment.
About the Role
- We're looking for a proactive and adaptable individual with excellent customer service skills, who can lead and motivate a team, promoting collaboration and efficiency in a fast-paced setting.
- The successful candidate will oversee front desk employees, provide guidance and support, and maintain accurate records while ensuring compliance with protocols.
- A strong understanding of veterinary care principles and experience working in a similar environment are essential for this role.
Main Responsibilities
- Supervisory Duties: Oversee front desk employees, providing coaching and mentoring to ensure smooth day-to-day operations.
- Employee Scheduling: Manage employee schedules, ensuring adequate coverage and efficient workflow.
- Appointment Scheduling: Efficiently manage the appointment calendar, minimizing wait times for clients.
- System Maintenance: Perform system maintenance tasks to uphold the integrity and functionality of our administrative systems.
- Invoice Management: Ensure accuracy in invoice processing and financial transactions, maintaining transparency and professionalism.
- Vendor Relations: Maintain and submit vendor invoices, as well as update and input purchase orders as needed.
Requirements
- Excellent Customer Service: A passion for delivering outstanding customer service and a welcoming demeanor that puts clients and pets at ease.
- Strong Leadership Skills: Ability to lead and motivate a team, fostering a positive work environment and promoting collaboration.
- Effective Communication: Clear and concise communication skills, both verbal and written, to interact effectively with clients and team members.
- Adaptability: Capacity to thrive in a fast-paced environment, managing multiple tasks and priorities with ease and flexibility.
- Attention to Detail: A meticulous approach to record-keeping and administrative tasks, ensuring accuracy and compliance with protocols.
