What are the responsibilities and job description for the Front Desk Associate position at Amesbury Lodging Ventures, LLC?
Overview
We are seeking a friendly and professional Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to manage various tasks efficiently while maintaining a high level of guest satisfaction.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, utilizing hotel management software and phone systems.
- Address guest inquiries and concerns promptly, providing accurate information about hotel services, amenities, and local attractions.
- Maintain guest relations by fostering a welcoming environment and anticipating their needs throughout their stay.
- Handle reservations, cancellations, and modifications with attention to detail to ensure accuracy.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Process payments and maintain accurate records of transactions in accordance with hotel policies.
- Assist in managing front desk operations during peak hours to ensure smooth service delivery.
Qualifications
- Previous experience in a front desk or guest services role within the hotel or resort industry is preferred.
- Strong customer service skills with the ability to handle difficult situations professionally.
- Proficiency in hotel management software is an advantage; familiarity with phone systems is essential.
- Bilingual or multilingual candidates are highly desirable to cater to our diverse clientele.
- Excellent communication skills, both verbal and written, with a keen attention to detail.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude, strong work ethic, and commitment to providing outstanding guest experiences.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $17.56 - $18.07 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Amesbury, MA 01913 (Required)
Ability to Relocate:
- Amesbury, MA 01913: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $18
