Repair and Maintenance Activity (RMA) Specialist

Job Title: Repair and Maintenance Activity (RMA) Specialist

Location:

Aurora, IL, US, 60504

Business Unit: Level Measurement Solutions

Posting Date: Apr 18, 2025

Job Description

AMETEK LMS is seeking an RMA Specialist to join our team. RMA Specialists work with customers and technicians to evaluate if products can be validated, repaired, or replaced. If you are in interested in joining a collaborative, detailed-oriented team, this is may be your next job!

In This Role, You Will

• Test, repair, calibrate products to meet manufacturing specifications.
• Communicate Return Material Authorizations (RMA) evaluation information to customers or representatives.
• Communicate RMA evaluation information to customers.
• Process, prioritize, and answer customer emails and telephone calls providing high quality service.
• Authorize and issue RMAs with guidance from the service team.
• Receive all RMA returned materials and document in the business system related to RMAs (Salesforce).
• Evaluate product(s) to validate customer claims.
• Perform testing functions, with guidance from the service team.
• Assist with coordination of safety recalls/ notices.
• Solicit and provide information related to import/ export compliance.
• Other duties as assigned.
  
  

To Be Successful In This Role, You Will Have

• High School diploma or equivalent required; Associates degree or technical diploma in instrumentation, electronics, related field, or equivalent military training (preferred)
• Good verbal and written communication skills
• Experience with Microsoft Office.
• 1-3 years’ experience troubleshooting, repairing, testing electronic equipment (preferably in the instrumentation industry).
• 1-3 years of industry related knowledge and experience (electronics/ electromechanical).
• Skilled in use of electronic tools – multimeter, oscilloscope, power supplies, capable of soldering/ de-soldering.
• Experience in performing proof pressure checks such as hydro-testing.
• Salesforce knowledge (preferred).
  
  

Compensation

Employee Type: Hourly

Salary Minimum: $50,000

Salary Maximum: $55,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: Aurora

Nearest Secondary Market: Chicago