What are the responsibilities and job description for the Service Coordinator position at Ametek?
The Service Coordinator is responsible for answering in-coming service calls in a polite and courteous matter for all Ohio, Michigan and Pennsylvania branch locations.
Key Responsibilities:
- Create service tickets in the current ProjectSystem system. Work closely with the Service Coordinators and Service Manager to schedule and dispatch technicians for service repairs and replacements.
- Work with various distributors to process return material authorizations and enter corresponding information into ProjectSystem for history and tracking. Responsibilities
- Enter and maintain all service tickets in ProjectSystem upon receiving request.
- Create a service ticket and send to the technician completing the request so proper documentation is available as a history of service and correct hours are reflected on technician’s timesheet.
- Maintain an up-to-date “Service Contract” Smartsheet.
- Work with technicians to build quotes for services and material for customer’s needs. All quotes are reviewed and approved by Director of Service.
- Track all repair or replacement products sent and returned from manufacturers. Upon receiving equipment, ship to the customer or schedule the technician to complete the repair request.
- Maintain past due service parts ordered and follow-up with the distributor regarding status.
- Track down parts when emergency repairs are necessary, work with all locations.
- Work with the accounting department as it pertains to service billing, repair costs and answering any questions that may arise.
Requirements:
- Associate's degree
- 2-3 years in service oriented role
- Excellent communication skills, both verbal and written
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