What are the responsibilities and job description for the Account Manager, CastleGate Forwarding position at AMEX?
CastleGate Forwarding (CGF) is a digital freight forwarding organization within Wayfair's broader CastleGate Logistics network. We offer a full suite of shipping services providing Wayfair suppliers with a competitive and convenient logistics solution.
You will manage a large portfolio of Wayfair suppliers who utilize CGF to import containers to both CastleGate (Wayfair) and their own warehouses in the U.S. You will pursue strong relationships with your accounts by understanding their shipping needs, work proactively to grow their business with CGF, and be responsible for increasing profitability and customer satisfaction within your portfolio.
What You'll Do :
- Cultivate and grow relationships with executives and stakeholders from each account deepening the relationship with CGF
- Meet or exceed annual shipping, profitability, and customer NPS targets
- Meet regularly with stakeholders to monitor the account health and ensure CGF remains their primary freight forwarder
- Lead monthly or quarterly strategic business reviews with top performing accounts
- Use your knowledge of the account to identify, develop, and close upsell opportunities
- Actively participate in the onboarding process for new accounts ensuring they have a great experience and continue to utilize CGF’s services
- Drive product adoption with stakeholders ensuring they know the full value of CGF
- Develop strong relationships with internal cross-functional teams to improve processes and supplier experience. Resolve issues as they arise related to freight movement and ad-hoc transactions.
- Maintain customer data and account information in Salesforce
- Continue to expand your knowledge of supply chain processes through internal and external trainings to strengthen your position as a trusted advisor to your accounts
- Analyze data and trends, build reports that support long term improvements
What You’ll Need :
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All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
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