Agile Solutions Director

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The Technology Business Enablement (TBE) team powers American Express Tech Strategy by enabling Predictability, Transparency, and Efficiency through best-in-class Tech Business Management capabilities. Within TBE is the Technology Portfolio Management team (TPM) which powers technology, business, and product to achieve business and customer value by optimizing technology investments, elevating transparency and enabling decisioning through trusted insights and best in class portfolio and program management.

Within the Technology Portfolio Management team, the Agile Solutions Director will oversee and optimize the management of agile tools, including Jira and Rally, for our organization. This role combines operational oversight, strategic planning, and leadership to ensure the seamless operation and migration of these tools to Jira Cloud. The successful candidate will drive a robust migration strategy, manage dependencies, and ensure effective change management to support the organization’s agile transformation initiatives.

Moreover, as a leader of a high-performing technology portfolio organization, this candidate will have a passion for process innovation, data-driven mindset, relentless attention to detail, and the ability to build and leverage meaningful relationships with the team and partners.

How will you make an impact in this role?

• Operational Management

  • Oversee the day-to-day management and maintenance of agile tools (Jira and Rally), ensuring high availability and performance.
  • Manage a ticketing support team to address user queries, resolve issues, and implement minor enhancements.
  • Ensure compliance with organizational standards, policies, and best practices for tool usage.

  Strategic Planning and Migration

  • Develop and execute a comprehensive strategy and roadmap for migrating to Jira Cloud.
  • Conduct stakeholder analysis and ensure alignment of migration goals with organizational objectives.
  • Identify and manage dependencies across teams, tools, and workflows to facilitate a smooth migration.
  • Collaborate with technical teams to plan and execute data migration, integrations, and customizations.

  • Collaborate with the Change Management team to develop a robust change management framework to support the adoption of Jira Cloud.
  • Communicate migration plans, updates, and timelines effectively to all stakeholders.
  • Partner on design and deliver training programs and resources to enable seamless user transitions.
  • Monitor and address user feedback post-migration to ensure high satisfaction and adoption rates.

  Leadership and Collaboration

  • Lead a cross-functional team to deliver on operational and strategic goals.
  • Partner with Engineering, Product, PMO, and Tech & Business leaders to align agile tools with organizational processes and priorities.
  • Stay updated on emerging trends and advancements in agile tools to continuously improve solutions.

Minimum Qualifications

• Education and Experience
  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (Master’s degree preferred).
  • 8 years of experience in agile tool administration, project management, or agile transformation.
  • Proven experience in managing large-scale migrations to Jira Cloud or similar tools.

• Technical Skills
  • Deep expertise in Jira and Rally administration, configuration, and usage.
  • Experience with Jira Cloud migration, including data transfer, integrations, and customizations.
  • Proficiency in scripting and automation tools to enhance tool functionality.

• Leadership and Soft Skills
  • Strong strategic thinking and planning abilities.
  • Exceptional communication and stakeholder management skills.
  • Experience in leading cross-functional teams in a matrixed environment.
  • Adept at change management and driving user adoption in large organizations.

Preferred Qualifications

• SAFe Agilist, Certified Scrum Master (CSM), or similar agile certifications.
• Atlassian Certified Jira Administrator.

Salary Range: $145,000.00 to $230,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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