What are the responsibilities and job description for the Analyst - Colleague Experience Group position at AMEX?
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We thrive to understand the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when theyre ready to take on a new career path, were right there with them, giving them the guidance and momentum into the best future they envision.
The Digital Documents Servicing (DDS) Team is a key function within Colleague Services that is responsible for the delivery, management and oversight of American Express digital document solutions within the Colleague Experience Group (CEG). American Express backs our colleagues, so that in turn our colleagues can most effectively back our cardholders.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
This position will report to the Manager, Digital Documents Servicing and will be responsible for designing, implementing, and managing various aspects of our digital solutions and electronic file programs. This role will partner with external Vendors, Colleague Experience Group (CEG), and Business Leaders to ensure the delivery of our digital solutions is effective and aligned with American Express standards and regulations. The ideal candidate must be positive and a self-starter with the ability to work in a fast-paced environment as both an individual contributor and as a valued team member.
Key Responsibilities :
- Manage relationships with internal and external partners to ensure the delivery of compliant and cost-effective solutions
- Design, creation & implementation of digital servicing intake process
- DocuSign and Adobe eSignature solution support to include all aspects from consultancy to implementation
- Provide digital document solutions guidance and support to Colleague Experience Group teams across the different business units
- Process improvement, solution design and project coordination across multiple stakeholders and Business Units
- Support internal development, system integration testing and user acceptance testing in collaboration with technology partners
- Support compliance activities including third-party governance, risk assessments, and internal audits
- Mass Change administration including file processing and colleague support
Minimum Qualifications
Preferred Qualifications
Salary Range : $55,000.00 to $105,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers / Employees - to view the Know Your Rights poster and the Pay Transparency Policy Statement.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $55,000 - $105,000
