What are the responsibilities and job description for the Analyst-Control Management position at AMEX?
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How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether youre finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
Here in Credit & Fraud Risk , our role at American Express is to drive prudent business growth while living out the high standards of our service heritage. This means proactively increasing borrowing capacity where we can. It means integrating our technical systems, so we speak with one voice across interactions. It means providing expertise for new product launches. And when we give customers bad news, it means offering options and avenues of appeal, so we move beyond one episode to win their future business. Purposeful, ambitious, insatiable, analytical, collaborative and courageous are the hallmarks of our Credit and Fraud Risk colleagues.
The objective of the Credit & Fraud Risk Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.
Credit & Fraud Risk is looking for an Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Analyst, Credit & Fraud Risk Issues, Events & Remediation will :
- Assist in investigation and conduct root cause analysis to address repeated issue types
- Perform quality assurance on documentation of specific issue / ORE type, urgency, severity / impact (e.g., impact analysis)
- Assist portions of the remediation process, these may include : Tracking progressValidating resolution efficacy and Communicating status updates to stakeholders
- Perform quality assurance on documentation and maintenance records of specific issues / OREs and remediations to ensure transparency and accountability in the issue management process
- Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes
- Support review of components of the End-to-End (E2E) BU issue resolution process
- Perform sample testing of specific issues to ensure resolution is complete and effective
- Review data used in preparation of detailed reports on issue status, trends, and outcomes
- Support sharing insights, better practices, themes, etc. across the enterprise
Required Qualifications :
Preferred Qualifications :
Salary Range : $55,000.00 to $105,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers / Employees - to view the Know Your Rights poster and the Pay Transparency Policy Statement.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Salary : $55,000 - $105,000
