What are the responsibilities and job description for the Assoc-Digital Product Ops position at AMEX?
You Lead the Way. Weve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking payments to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. When you join #TeamAmex, you become part of a varied community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. It begins with a Card Member using their American Express Card at one of our millions of Merchants around the worldthe rest is up to us! Working for American Express will improve your brand enriching your experience and benefits.
The Network and Acquirer Solutions (NAS) team is at the heart of American Expresspowering millions of transactions through our global payments processing network, which we develop and grow. NAS represents an outstanding opportunity within American Express. We work across almost every business unit within the organization as well as establish relationships with external partners, providers, and key industry representatives. We are known to be intellectually curious and problem solvers as we take on the most imperative initiatives facing the payments industry today like securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your abilities, experience, industry skills, while giving you the chance to be part of driving business growth and helping deliver on our brand promise of trust, security, and service.
As an associate of digital product operations, in the Network Partner and Product Enablement team, you will be responsible for the onboarding and certifying of new & existing customers to AMEX Payment products. (e.g. EMV Chip Processing, 3D Secure, Quick Response Code, Mobile / Digital Wallets, Click to Pay). This entails connecting AMEXs Merchants, Processors and Network Partners to validate their authorization and clearing messages to ensure they follow the AMEX specifications. The successful candidate will also provide needed overviews to AXP NAS network products, capabilities and policies to external and internal customers which help our partners benefit from our product suite to grow their business!
Responsibilities
- Performing certification projects related to the certification of, authorization and financial settlement messages that support new and existing payment products such as but not limited to : EMV Chip Processing, 3D Secure, Quick Response Code, Mobile Wallets and Click to Pay.
- Develop and maintain relationships with multiple internal customers, to ensure a proactive understanding of the certification and deployment process.
- Collaboration without authority to influence internal partners.
- Support and provide consultancy to our external customers about our certification processes and tools.
- Support the upgrade of our tools, processes, and documentation whenever changes are required by regulation, new product launches, and developments in the industry.
- Ensure efficient process controls, and governance.
Qualifications & Attributes
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Salary Range : $60,000.00 to $110,000.00 annually bonus benefits
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these position
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers / Employees - to view the Know Your Rights poster and the Pay Transparency Policy Statement.
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Salary : $60,000 - $110,000
