What are the responsibilities and job description for the Collections Specialist (Past Due) position at AMEX?
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Meaningful, rewarding work performed with integrity.
Every one of our Credit Representatives represent the American Express brand. They take work seriously because they are more than just a voice on the phone, theyre problem solvers and relationship builders. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.
Minimum Qualifications :
- Deliver world-class customer service, whilst responding to Customers inquiries and problems
- Excellent negotiation, probing, influencing and resourcefulness skills
- Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express
- Make decisions based on risk assessment and the Customer profile
- Gain commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card
- Meet and exceed quality goals, compliance regulations and productivity targets
- Handling inbound and outbound calls from our consumer and small business card members
- Document necessary information
- Re-prioritize to adapt to the ever-changing environment
- Demonstrate personal excellence by remaining positive and resilient in difficult situations
- Able to demonstrate empathy whilst being assertive to achieve the required outcome
- Display a passion to serve by delivering outstanding service in every interaction with our Customers
- The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
- Strong interpersonal, communication and listening skills
- Strong verbal and written communication skills
- Assertiveness to handle difficult conversations
- Analytical and problem-solving skills with strong attention to detail
- Outstanding organizational skills
- Navigate multiple systems and digital tools to service our Customers
Preferred Qualifications :
Schedule : Business hours of operations are seven (7) days a week from 5 : 00 a.m. to 10 : 00 p.m. MST.
Shift differentials for nights and weekends are provided.
Candidates must be flexible as shifts will be provided during the training period.
This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.
Location : 18850 N 56th St. Phoenix, AZ 85054 (Desert Ridge)
Salary Range : $20.00 to $24.00 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers / Employees - to view the Know Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window : to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
Salary : $20 - $24
