What are the responsibilities and job description for the Director - Client Engagement (Phoenix, AZ) position at AMEX?
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Director, Client Engagement Team is a telephone-based position and leads a team of managers responsible for partnering with the customer in order to meet their business needs, proactively retain their spend and strengthen the relationship. The team will do this through spend capacity optimization, benefit reinforcement, value proposition re-education and fostering the relationship.
This position is responsible for managing an existing customer base and will be fluid based on where we see the largest engagement opportunities (part portfolio management part customer actions).
Job Responsibilities
Strategic planning (30% of time)
- Drive overall engagement strategy for US SME to achieve business goals and targets
- Collect customer feedback and learnings to influence product development and offerings based on customer need
Coaching and development (30% of time)
Performance management (20% of time)
Customer Engagement Efforts (20% of time)
Compliance (100% of time)
Knowledge, Skills, Attributes, and Experience
Financial Fluency
Client development
Coaching
Performance management
Demonstrating value
Results focus
Market, industry, & product knowledge
Attributes
Experience
Salary Range : $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
US Job Seekers / Employees - to view the Know Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window : to access the three posters.
Salary : $130,000 - $205,000
