What are the responsibilities and job description for the Director, Corporate Card Product Management position at AMEX?
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers businesses every day. The Corporate Card Product Management team owns and operates the Amex Card products used by medium, large, and global businesses.
The Director of Corporate Card Product Management will report directly to the Vice President team leader, and lead product strategy and execution for the Corporate Card portfolio (Green, Gold, and Platinum Cards). Grounded in the needs of the varied design personas that use these products which include business owners, procurement personnel, administrators, and individual employees the Director will set the value prop and forward-looking vision for the Cards and direct all workstreams related to P&L analysis, benefit design, new feature launches, and measurement.
The Director of Corporate Card Product Management will :
- Lead a high-performing team of colleagues
- Use data and competitive intelligence to keep a pulse on Amexs share of the Corporate Card payments market and identify opportunities for future growth
- Build in-depth understanding of Corporate Card users across all personas through research, customer servicing feedback, and sales insights and ride-alongs
- Structure the vision, strategy, and priorities for Corporate Cards, working in close partnership with leaders in Benefits, Pricing, Operations, etc. these may include new partner benefits, points earn and redemption, experiential benefits such as Lounge access, and more
- Use visual storytelling such as presentations and user experience demos to create common understanding and inspire the organization
- Submit and rank Corporate Card technology investments, and collaborate with Finance and Analytics on cost-benefit analyses
- Guide project management to introduce new features and benefits, and execute go-to-market
- Steer customer servicing strategy and issue resolution
- Travel occasionally
Qualifications :
Salary Range : $145,000.00 to $230,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $145,000 - $230,000
