Director-Risk Management

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How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Bank Money Movement Risk team within CFR is responsible for developing and managing Credit & Fraud Risk Strategies for our Deposit Products at American Express. This team owns and develops strategies for controlling the risk of ACH, wire, check, Zelle P2P, and Bill Pay transactions.

We are seeking a Director of Money Movement Transaction Servicing to lead a group of risk management professionals. The incumbent will be responsible for partnering with our Enterprise Banking Services colleagues to identify opportunities to apply new and innovative ways to our transaction review process. Additionally, they will lead the Fraud Ring response for Bank Deposit products.

To deliver these outcomes, this colleague will partner closely with Product, Compliance, Operational Excellence, Enterprise Banking Services, and other stakeholder teams. This is a new role at American Express and will require setting up a new team and developing its operating model.

Key Responsibilities:

• Apply innovative concepts to measure and manage risk consistent with regulatory and governance requirements. Including, but not limited to, Daily / Weekly / Monthly KPI reporting & monitoring.
• Review/Establish service level agreements with Operational teams that support CFR Bank Risk.
• Lead change in Operating Procedures utilized by our back-office colleagues for case reviews to improve outcomes (financial, compliance, UX)
• Lead change in Operating Procedures utilized by our Risk Strategy teams to improve outcomes (financial, compliance, UX)
• Lead, engage, and inspire a team of high performing risk management and data science professionals to leverage advanced analytics to drive strategy change.
• Partner closely with platform and capabilities teams to make enhancements to our technology platforms to improve outcomes
• Accountable for governance of transaction risk servicing strategies including: conducting a Risk Assessment of the existing process and identify gaps in the existing control environment, followed by gap closure.
• Be a trusted advisor for key business stakeholders for matters related to Fraud Servicing Strategy
• Identify and escalate to senior leadership observations, high residual-risk areas and emerging risk themes.
• Partner with Technology, Risk, Product Management, Compliance and other key Subject Matter Experts on initiatives to ensure standards/deliverables are achieved.
• Exemplify strength in the American Express Leadership Model: set the agenda, bring others with you and do it the right way, and put enterprise thinking first.

Minimum Qualifications

• 8 years of experience working in risk and control environment / risk management
• 6 years of experience working with data and leading analytical projects. Exceptional analytical skills.
• Bachelors or Masters degree in Business, Statistics, Mathematics, Computer Science, or equivalent disciplines.
• Qualitative/quantitative solutioning/problem solving in complex and unstructured environment.
• Highly detail oriented.
• Should have a strong technical acumen. Experience in technical skills such as Big Data, SQL, Hive, Python and automation is a plus.
• Expert project management skills with proven record of successfully leading and implementing complex, large-scale and cross-functional initiatives. Demonstrated ability to successfully manage multiple priorities
• Demonstrated success in building strong partnerships through collaboration and leading large initiatives in a matrix environment
• Excellent problem solving and organizational skills
• Strong people leader and team player with a demonstrated ability to manage a high performing team and create a highly effective and results-driven culture
• Strong written and verbal communication skills; ability to interact with all levels of management
• Ability to bring structure to ambiguous areas of opportunity and thrive in an unstructured, fast paced environment.
• Hybrid employee.

Preferred Qualifications

• Direct experience interacting with Fraud Risk operations teams and developing new processes
• People management experience with direct accountability for high-stakes outcomes
• Strong understanding of AXPs risk environment (pillars, committees etc.) and programs (PRSA, NPA, OREs etc.), products and services
• Six sigma training or equivalent training on process design/quality assurance
• Experience at a GSIB with direct review/oversight of Fraud Operations processes.
• Work hours of 7:00AM PHX to 4:00PM PHX / 9:00AM ET-6:00PM ET.
• Co-location with Fraud Operations colleagues
• Willingness and ability to successfully complete a case study as part of the interview process where you will propose a solution to a business problem
• Willingness and ability to complete a technical skills/knowledge assessment

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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