What are the responsibilities and job description for the Executive Administrative Assistant - eCRMs position at Amex?
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Enterprise Customer Relationship Management Solutions Team (eCRMs) is seeking a dynamic Executive Assistant who excels in a fast-paced environment, demonstrating exceptional communication skills, proactive problem solving and adaptability. The ideal candidate will possess strong Microsoft office proficiency, the ability to manage complex tasks independently, and effectively support executive operations with precision and professionalism.
The EA will be a key member of the eCRMs \ ICRST organisation, working closely and collaborating with the broader ICRST team and the ICRST Executive Office. They will require outstanding team player skills, organizational skills, and will have a proven record of driving end to end processes. Additionally, the role will support Technology campus initiatives, by collaborating and engaging in activities across these communities. This role will support 2-3 VP offices.
Key Responsibilities:
- Outlook scheduling: coordinating and managing a very busy calendar across dispersed locations and differing global time-zones
- Experience partnering with senior executive offices to ensure professional representation from the office of the VP
- Coordinating directly with EAs spanning multiple time-zones for superior coordination and accelerated decisioning
- End-to-end organization of internal and external meetings and team events, including sending invitations, reserving space, audio/visual setup, and production of meeting materials when applicable
- Booking complex travel itineraries including air, hotel, transfers, and visas. Build itineraries and provide advance preparation for the VP
- On a monthly basis, prepare, review, and process expense reports. Be well versed in expense policies and help to ensure team stays within budget and within policy
- Follow up with VP’s global teams on training, HR-related requirements, and deadlines
- Group administration: regularly updating and maintaining global distribution lists, updating organisation charts monthly, managing and tracking team budgets etc
- Provide support for Senior Leadership visits, including assisting with itinerary, agenda, room bookings, executive car requirements etc
- Support driving team culture through coordinating events, social gatherings & strategic initiatives
- Coordinate and organize Town halls, Team Huddle and Offsites
- Maintain office related files including confidential files
Required Experience & Skills:
- 5 years’ experience supporting at VP Level
- Highly organized with an ability to anticipate, adapt, prioritize, and fulfill multiple tasks with a sense of urgency across a fast-paced environment
- Working knowledge of American Express applications and systems, including but not limited to Concur Expense Management, Oracle, TechSource, MyHR, CareerTrack, and the IT Service Catalogue.
- Advanced computer skills including high proficiency of MS Office, including powerpoint, excel, word and outlook, together with the communication tools, Slack, Confluence and Webex.
- Follow-up skills with excellent accuracy and attention to detail
- Self-motivated, strong decisioning making skills with proven ability to act autonomously in day-to-day activities
- Strong interpersonal skills. Comfortable representing a department while interacting with individuals at all levels of an organization (both internal and external), at senior levels
- Excellent calendar management skills, including the coordination of complex meetings, team events and scheduling travel arrangements
- A strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality
- Excellent verbal and written communication skills both face to face and remote, confident communicator to a wide range of stakeholders at all levels across the organisation and externally
- Ability to see opportunities for process improvements across all areas of the role, through implementation of new systems, elimination of non-value-added work and streamlining of functional procedures.
- Ability to manage own workload and operate autonomously
- Results driven - ability to perform multiple tasks, work to strict deadlines and prioritize tasks.
- Agility to contribute to a variety of tasks, across multiple markets in an environment of rapidly changing priorities
- Resiliency - ability to work well under pressure and adapt to changing circumstances
- Experience working with a global team
Salary Range: $24.05 to $48.10 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Salary : $24 - $48
