What are the responsibilities and job description for the Manager - Colleague Experience Group position at AMEX?
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Colleague Experience Group (CEG) has a simple vision : to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when theyre ready to take on a new career path, were right there with them, giving them the guidance and momentum into the best future they envision.
How will you make an impact in this role?
The Colleague Strategic Partner (CSP) team for Global Commercial Services (GCS) supports over 4,000 colleagues. This Manager, CSP role will provide strategic support to business leaders in the Small & Medium Enterprise (SME) and Global & Large (G&L) sales functions.
- Providing high impact solutions to business challenges using insights, data and analysis and delivering clear presentations to influence outcomes
- Engaging actively in organizational effectiveness and change efforts, with strong project management and execution
- Coaching leaders and providing developmental feedback, as appropriate
- Integrating inclusive leadership behaviors and ensuring a diverse workforce that is representative of our customers and the communities in which we operate
- Setting and holding a high bar for performance enabling leaders to manage their talent against these standards
- Designing products, processes and tools informed by colleague data and insights. Co-creating with business leaders and CEG colleagues to ensure the solutions meet business needs
- Establishing proactive partnerships with CEG colleagues across the various markets and centers of excellence to ensure solutions are connected, and meeting business needs
Minimum Qualifications
Salary Range : $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers / Employees - to view the Know Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window : to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $80,000 - $155,000
