Manager, Control Management - Operational Risk Advisory

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Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.

The objective of the GMNS Control Management Operational Risk (OR) Advisory team is to provide specialized and strategic risk advisory specific to product and service areas.

GMNS is looking for a Manager of Operational Risk (OR) Advisory focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, GMNS OR Advisory will:

• Support providing strategic risk advice for product / service areas
• Support compiling best practices and learnings from historical product launches and change management initiatives, and support leveraging compiled best practices to inform risk identification throughout the new product lifecycle
• Facilitate day-to-day activities to support any mergers / acquisitions from a control environment perspective
• Support assessing the needs of BU and functional leaders to ensure sufficient understanding of Operational Risk Management (ORM) and controls (e.g., annual knowledge assessments and refresher trainings)
• Manage day-to-day activities required to coordinate with product development and service delivery teams to embed operational risk management considerations into the product lifecycle and service operations ongoing
• Support facilitation of risk awareness and education within product and service teams to enhance their ability to manage risks effectively

Required Qualifications:

• 3 years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities
• Strong project management, communication, and interpersonal skills
• Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
  • Supporting assessing the needs of business unit leaders to ensure sufficient understanding of Operational Risk Management and controls
  • Supporting compiling and sharing best practices and learnings from historical product launches and change management initiatives
  • Managing day-to-day activities for coordination with product development and service delivery teams to embed operational risk considerations into the product lifecycle and service operations
  • Supporting facilitation of operational risk awareness and education within product and service teams to enhance their ability to manage risks effectively
• Experience in financial services industry

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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