What are the responsibilities and job description for the Manager-Data Analytics position at Amex?
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in Data Science and Analytics on #TeamAmex.
How will you make an impact in this role?
The Analytics, Investments & Marketing Enablement (AIM) – a part of GCS Marketing – is the analytical engine that enables the Global Commercial Card business. The team enables commercial businesses by providing actionable insights to drive business strategy and growth. This is an outstanding opportunity to work very closely with the commercial organization to provide meaningful analytics and actionable insights that help in creating growth strategies. This Manager B35 role, based out of New York, would be a part of AIM team responsible for US Commercial Customer Spend Engagement and Retention Analytics and Data Sciences , in close partnerships with a diverse set of stakeholders in the US. The incumbent would work on a team with presence in NY and Gurgaon (India).
Responsibilities:
- Be able to pull and analyze data to help develop actionable data-driven insights through a deep understanding of the commercial business.
- Sharpen Retention and Engagement strategy with focus on offer exploitation, spectrum and scaling proactive, reactive retention/engagement with AI & Offer PZN
- Help build and develop Trigger frameworks that will help prioritize leads for Field Sales and Phone teams by better identifying the highest value and highest engaging customers who will drive the most Expansion Charge Volume and Incremental Billed Business.
- Drive spend engagement, diversification through near real time triggers, inflection points, treatment arbitration & High impact supplier recommendations
- Build and maintain strong relationships with key partners to understand business objectives/challenges and provide solutions.
Minimum Qualifications:
- Excellent communication and interpersonal skills, and ability to build and retain strong working relationships.
- Strong technical expertise to work with big data; ability to write and update code to pull data for analyses.
- Strong analytical/conceptual thinking acumen to solve business problems and articulate key findings to stakeholders
- Expertise in PySpark/Python/SQL/SAS
- Bachelor's degree in a quantitative field (e.g. Statistics, Engineering, Physics, Mathematics, Economics) or business field
Preferred Qualifications:
- Graduate with experience on machine learning, AI and analytical domain.
- 3 years of experience in PySpark/Python/SQL/SAS
- Advance degree in a quantitative field (e.g. Statistics, Engineering, Physics, Mathematics, Economics) or business field preferred.
- Experience in Banking, Finance, or Credit Card industry is a plus
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Salary : $90,000 - $165,000
