What are the responsibilities and job description for the Manager - Salesforce Training & Enablement position at AMEX?
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Global Merchant & Network Services brings together American Express' merchant-and network-related businesses. This includes GMS, which manages the relationships with the millions of merchants around the world that accept American Express; Global Loyalty Coalition which includes the international PAYBACK rewards programs; and Global Network Services, which brings together Global Network Partnerships, Network Solutions & Operations, Accertify, InAuth and Prepaid.
Within Global Strategy and Capabilities (GS&C), the Field Training & Enablement team is responsible for understanding key business priorities and creating innovative learning and onboarding curriculum for the CRM (Salesforce) that includes reinforcement of adoption behaviors, new capabilities launch, communication strategy and alignment on consistency for the Global Merchant Services Field organizations. The Manager will support the GMS Sales & Client Management (CLM) teams based in the Americas.
We continue evolving the tools training capability within this GS&C and this role provides the opportunity to be part of our journey to elevate the function. This is an excellent opportunity for an individual to gain deep understanding of the GMNS organization, develop and refine strategies and specific sales enablement & learning solutions while gaining exposure across GMNS Field leaders.
This position will report to the Director, Global Capabilities & Tools Field Enablement and Training
Responsibilities :
- Forge strategic relationships with regional stakeholders at all levels to build strong and trusting partnerships.
- Build strong relationships with business stakeholders to define Salesforce-specific goals and KPIs as well as indicators of success for product.
- Strong curiosity and initiative in tackling Salesforce adoption analysis; dives deeply into the data, relentlessly pursues its meaning and how these insights can drive business performance.
- Consult with leaders and business partners on business priorities and develop customized short-term and long-term approaches to support stakeholder needs.
- Maintain deep understanding of Americas stakeholders day-to-day responsibilities, supporting capabilities, and customer needs (including development and management of user personas)
- Influence and execute field enablement strategy and trainings to support regional stakeholder teams in growing business and improving productivity.
- Collaborate with product owners to influence product roadmap that enable business processes to support the customer lifecycle and meet GMNS goals.
- Be the voice of our product by managing all communication channels (i.e., newsletters, launch announcements, service alerts, etc.)
- Own knowledge management and collaboration tools leveraged by stakeholders.
- Drive increased adoption and positive feedback of product.
- Maintain expertise on product functionality as well as Salesforce platform releases.
Minimum Qualifications
Preferred Qualifications
Salary Range : $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $80,000 - $155,000
