What are the responsibilities and job description for the Manager, Supplier Onboarding Experience position at AMEX?
Wayfair is the destination for all things home and a place that helps everyone, anywhere, create their feeling of home. Through technology and innovation, we make it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 33 million items across home furnishings, décor, home improvement, housewares, and 23,000 Suppliers, and we served 24 million customers in 2021 alone.
For this role within our Global Partner Support organization, you will be part of the “Get Started and Grow” team that closely partners with Tech, Operations, and Commercial teams to improve supplier onboarding experience and unlock business growth for new Suppliers. Your core focus will be to drive improvements in product, process, and analytics with those teams and other stakeholders that will lead to improved customer experience, enhanced supplier support, and potentially deliver positive financial impact. We are looking for highly motivated and detailed-oriented individuals with a global mindset to help expand this space within the global supply chain industry.
What You'll Do :
- Collaborate cross functionally on a global scale with product, engineering, operations, and commercial teams to deliver initiatives to build the foundation for analytical framework as well as provide near term analysis to improve business impact, and experience for customers and suppliers
- Perform deep-dive analysis on business impact, supplier / customer experience KPIs by leveraging analytics to identify root causes behind performance issues and provide insights around major pain points or other factors
- Communicate findings with a succinct point of view and utilize compelling visualization tools (e.g. Looker, Data Studio, Tableau, etc.) for both executive level as well as cross-functional team level stakeholder management; ensuring that the insights can be used to help drive the strategies to deliver business impact
- Use quantitative and qualitative skill sets to work with large and complex datasets, analyze ambiguous questions and develop recommendations to guide business decisions with senior leadership
- Partner with business and engineering stakeholders at various levels to identify key factors and requirements for each initiative, secure the necessary buy-in from leadership for project methodology, and build a 6-12 month roadmap with clear goals and milestones
- Drive decision-making process at all levels (strategic, operational, tactical) through impact sizing, cost-benefit analysis, risk assessment, and other informed decision making methodologies
- Work closely with Data Engineering and Analytics teams to build data warehouses / data layers and visualizations for both process health monitoring and executive level KPI reporting
What You'll Need :
An Important Note about Wayfair's In-Office Policy :
Massachusetts Applicants : I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( https : / / www.wayfair.com / careers / privacy ). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com .
