Resy - Sales Development Representative

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

Resy is the American Express global dining platform and sits within the USCS organization. Our mission is to connect the world's best restaurants with the world's best customers through a trusted and innovative` global SaaS platform, built on the promise of access and unforgettable experiences.

Resy's SaaS platform offers a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.

We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.

ABOUT THE ROLE:

Resy is seeking enthusiastic Sales Development Representatives to join our team. In this role, you will generate new business opportunities by following proven processes in order to turn prospects into business accounts. We are seeking highly driven, results-oriented individuals who are eager to learn the fundamentals of sales through coaching and training.

In this position you will learn about sales fundamentals and what it means to qualify a lead. Here, you will master how to generate and manage the top of the sales funnel while learning the basics of closing deals in the bottom of funnel.

WHAT YOU'LL DO:

• Research restaurant openings with the intention of adding new leads to pre-existing pipeline
• Leverage in-office CRM tools to prospect into specific geographic territories
• Develop targeting strategies within given territory to generate new business opportunities
• Create opportunities via cold call, email and social outreach to be passed to your Sales Account Executives
• Work alongside Management to build off existing strategy based on updates to the restaurant landscape, both internally and externally
• Maintain an organized pipeline and activity records using Salesforce.com
• Learn the basics of working with sales technologies in order to maintain an organized sales pipeline, track communication in relation to prospects, and actively report on day to day business activities.

WHO YOU ARE:

• Bachelor’s Degree or equivalent experience
• 0-3 years of sales or related business experience
• A commanding desire to learn, succeed and grow
• Strong passion for and understanding of restaurants and the hospitality industry
• Tenacious attitude and ability to self-motivate and drive toward success
• Organized and able to be resilient in a dynamic sales environment
• Prior restaurant experience – not required, but a plus!

Salary Range: $20.00 to $28.85 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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