What are the responsibilities and job description for the Senior Associate - UX Writer position at AMEX?
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether youre finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
At Enterprise Digital & Data Solutions, we place enormous emphasis on users and usability and were re-imagining how commerce and experiences converge in a modern, digital and connected world. Acquisition via digital channels is one of our largest investments and we design and build insight-driven platforms, products and programs that help drive profitable and efficient growth in a customer-centric way.
Our content designers / UX writers work closely with product designers, researchers, product owners, marketers, developers, and other partners to create the voice of American Express across digital properties, including web, mobile and partner-led channels. This role primarily focuses on crafting language, developing content strategies, and co-designing customer acquisition experiences!
We bring American Express world-renowned customer service to life through friendly, straightforward UX copy. On occasion, we also support other customer-facing content needs (marketing, social media, compliance, and SEO.) This is an exciting opportunity for someone who can combine business, and customer needs to drive the digital experience forward!
How will you make an impact in this role?
- Creating and curating (compelling, clear, concise, and sometimes persuasive) content for Amex digital acquisition experiences (mobile and web).
- Crafting solutions that consider user needs, business opportunities, dev parameters, and research results (qualitative and quantitative).
- Prioritizing information in the most contextual, relevant, and meaningful order (information architecture).
- Auditing existing live content with the dual aim of making immediate, impactful fixes and identifying longer-term areas for improvement.
- Partnering with design, marketing, legal / compliance, and product to meet business and regulatory needs, and proofreading copy from internal teams and external agencies.
- Defending your work (and your decisions) persuasively to collaborators and partners.
- Contributing to the creation of team documentation including content design guidelines, onboarding materials, and case studies.
- Injecting empathy into new and existing content ensuring inclusivity and accessibility.
Minimum Qualifications
Preferred Qualifications
Salary Range : $60,000.00 to $110,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers / Employees - to view the Know Your Rights poster and the Pay Transparency Policy Statement.
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Salary : $60,000 - $110,000
