What are the responsibilities and job description for the Senior Manager-Digital Product Management position at AMEX?
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether youre finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
Customer acquisition is core to American Express growth strategy and business performance and is one of the largest investments in AXP. Enabling effective delivery of digital channel marketing and acquisition experiences is critical to finding and engaging with customers, navigating them to the product that best fits their needs. The Enterprise Acquisition Products & Platforms team enables, develops, & maintains our cardmember acquisition, onboarding, and early tenure marketing activity & experiences. We support all lines of business and markets in which American Express acquires customers.
How will you make an impact in this role?
Were in need of a high-energy, passionate and adaptable individual to support our leadership. As a strategist, consultant and do-er, you will ensure our team's activities stay unified and focused on our top priorities. You will handle day-to-day management of communication and investment, lead strategic planning activities, and support in team management. You will report directly to the Vice President, Digital Acquisition Products & Platform Strategy and will work across the leadership team to help facilitate effective decision-making and set the broader team up for success.This is a fantastic opportunity for a highly motivated individual to join a dynamic team and immerse themselves in digital product.
Responsibilities :
- Partner across the team to define, document and communicate strategic priorities and help shape, track, and refresh the team vision, strategy, and operating principles
- Lead select cross-team projects to ensure communication and delivery stay aligned
- Craft presentations for key business updates with senior leaders and internal stakeholders to showcase key initiatives and updates on strategic priorities
- Develop presentations, content and agendas for key meetings (e.g. Town Halls, workshops, employee engagement events)
- Support the VP and leadership team with management and administration of quarterly / annual processes (goal setting, scorecard management, year-end performance reviews, talent assessments, investment planning, and business planning)
- Own and manage team budgets, ensuring accuracy of reporting, correct utilization of funds, and escalating and resolving any issues in coordination with business partners
- Coordinate team training and engagement activities and customize training or engagement plans to address specific skill-set or morale gaps
- Lead team's Blue Box-wide communication planning and partner engagement
- Ensure effective flow of information and communications with the team
Qualifications :
Salary Range : $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Salary : $90,000 - $165,000
