What are the responsibilities and job description for the Senior Revenue Operations Associate position at AMEX?
The B2B Strategy & Operations team develops the go-to-market strategy and operating model for Wayfair’s B2B business, Wayfair Professional. We help drive both long-term thinking about what customer experience will maximize profitable growth and shorter-term measures improving operational efficiency. We do this in partnership with a sales organization of over 500 agents delivering a nine-figure annual revenue target. Wayfair Professional helps hundreds of thousands of businesses to create the perfect space for their clients, guests and employees. We serve customers in the Office, Hospitality, Interior Design, Contractor, Property Management and other sectors, with a broad assortment across furniture, fixtures and decor. Wayfair Professional is growing significantly, and we are seeking to expand and upgrade the strategic capabilities that support our growing sales team.
What You’ll Do
As a Senior Analyst on the Global Sales Tooling team, you will be responsible for supporting the strategy, architecture and execution of Wayfair Professional’s revenue team tools. This role is accountable for deliverables and processes such as ticket queue management, sales agent experience design, reporting, system enhancements. Relationship management is key in this role, as it requires cross-functional partnership with Sales, CRM Product, I&A, and UX design.
- Partner with B2B leadership to understand and align on sales program strategy and priorities
- Support key strategic initiatives through Salesforce-related thought leadership and analysis
- Design and execute data-driven, scalable, and user friendly salesforce solutions that support business strategy and KPIs
- Own and measure team and project level KPIs to inform the impact our team’s work has on Sales Workflow
- Build and maintain key reporting for Sales Teams metrics
- Ensure effectiveness of tooling solutions and enable continuous improvement through proactive reporting & analysis, feedback loops, and partnership with Sales and Program leadership
- Manage the administration and reporting of Sales teams’ targets, including measurements surrounding productivity and attainment
- Work with Product & Engineering teams on requirements and testing for process automation
What You’ll Need
An Important Note about Wayfair's In-Office Policy :
All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.
Massachusetts Applicants : I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( https : / / www.wayfair.com / careers / privacy ). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com .
