What are the responsibilities and job description for the Vice President, Quality & Oversight Centre of Excellence position at AMEX?
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Vice President of the GMNS Quality & Oversight COE will lead a newly established team focused on enabling and supporting GMNS in meeting expanded operational, regulatory, and third-party risk and compliance requirements. This high-visibility role will drive process excellence and project management support for complex / multi-market regulatory or compliance implementations. The position will play a strategic leadership role in optimizing business processes, implementing process improvements, and fostering efficiency and control through our processes .
Key Responsibilities :
- Drive the adoption and implementation of process excellence methodologies (e.g., Lean Six Sigma, BPM) across the organization
- Rapidly document and serve as point of contact on highest-complexity, highest-risk processes within GMNS, leveraging cutting edge technologies to do so efficiently and accurately
- Execute process improvements , ensuring they are aligned with business objectives and deliver measurable results
- Develop and implement project management methodologies, tools, and templates to ensure consistent and effective project delivery
- Proactively identify emerging trends, best practices, and innovative approaches in process excellence and program management and embed into GMNS ways of working
- Champion a culture of continuous improvement, empowering employees to identify and implement process enhancements
Qualifications :
Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions
Salary Range : $185,000.00 to $260,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Salary : $185,000 - $260,000
