IT Help Desk Technician

About AMF

WE RISE TOGETHER!

At AMF, we are dedicated to working alongside our customers to produce better food for families around the world while creating better lives for our teammates, families, customers, and communities.

AMF Bakery Systems is the world's largest manufacturer of high-speed bakery equipment. We provide complete automated bakery solutions for numerous categories, including Soft Bread and roll, Artisan Bread, Cake and Pie, Pizza and Flatbread and Pastry and Croissant. AMF is part of the Markel Food Groups, the leading equipment supplier to food manufactures around the world.

Our culture and shared values are spelled out in "The Markel Style" as we encourage and recognize teammates that bring these values to life each day. With the style as our guide, our teams pursue excellence while keeping a sense of humor. Seeking to know our customers' needs, we aim to build financial value for our shareholders while sharing success with others and winning together. We are inspired to work hard and encouraged to challenge management to find better ways of doing things. At AMF, we believe in fostering the professional development and personal potential of our diverse workforce.

If you're searching for the next company to call home, AMF Bakery Systems provides a teammate-centered culture with exciting career growth opportunities. We strive to build extraordinary teams by seeking out a wide range of talent, experiences, and diverse backgrounds. Diversity of thought and the collaboration of various life experiences are what drive growth and innovation at AMF.

Job Summary:

The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all client and mobile devices and peripherals for the organization. This individual will work closely with other members of the IT (network, systems and databases) and IS (application development) teams. The individual will perform administration and maintenance for hardware and software, which allows for day-to-day operations of a global IT environment.

Responsibilities:

Provision and set up new hires with necessary hardware and software

• Handle device onboarding and offboarding, ensuring proper access and workstation setups
• Address user tickets, troubleshooting issues related to hardware, software, and basic networking
• Guide users through the installation of applications, hardware and peripherals
• Perform onsite troubleshooting, offering clear, step-by-step instructions
• Escalate unresolved issues to the appropriate support team members
• Follow up with users to confirm their systems are functioning properly
• Assist in the creation of technical documentation and user manuals
• Manage and update the inventory management system
• Minimal travel may be required

Requirements:

• Highly detail-oriented with strong organizational skills
• Ability to diagnose and solve technical issues
• Strong multitasking abilities with a customer-first attitude
• Excellent communication skills, both verbal and written
• Set up a workstation with proper equipment - this will require bending, lift, standing, kneeling, stretching, and sitting
• Safety is our number one priority; you must adhere to guidelines policy. Some areas of our manufacturing facility require safety shoes and glasses.
• Microsoft 365 Suite: Admin Center, Outlook, Word, Excel, PowerPoint, OneDrive, Teams, OneNote, SharePoint

Expertise in Microsoft 365 will help you stand out!

Qualifications:

• Strong background in desktop computer support, troubleshooting, and repair
• Excellent technical support skills, with experience managing help desk requests

Benefits:

• AMF Bakery Systems offers a competitive compensation, benefits package, and excellent opportunities for growth throughout our organization globally and within the Markel Food Group
• Quarterly bonuses
• 401k and profit sharing
• Health and wellness benefits
• Paid Time Off
• Ability to purchase up to 5 additional days of vacation
• Tuition reimbursement program
• Tuition debt repayment program