What are the responsibilities and job description for the Outside Commercial Sales Representative >70% Travel position at AMF Bakery?
Position Summary
Reporting to the Aftermarket Customer Care Commercial Senior Manager, the Outside Customer Care Representative will be responsible for growing AMF's aftermarket business including but not limited to aftermarket parts, Repair and Modernization projects, technical service packages and training programs in their Region. This position will work in close cooperation with USL CCR's & USL Field Technicians to drive customer satisfaction and resulting revenue improvement.
Key Responsibilities
- Visit all assigned customers at least once per quarter.
- Using hunting skills this person will proactively research & develop new opportunities uncovered during customer visits which can be immediately handled by themselves and / or managed by the Customer Care Rep or Field Tech teammates
- Develop, update and maintain an opportunity pipeline (targets) with probabilities, size and next steps.
- Develop strong relationships with customers in your Territory and deliver superior customer support.
- Identify opportunities for new R&M, service and training offerings and feed those ideas to leadership.
- Execute business presentations, proposals, quotes, service contracts, and R&M and parts sales.
- Utilize AMF supplied tools such as CRM, D365 and other tools to be developed to ensure superior customer information tracking, pre-call planning, call reports, customer contacts, lead development, priorities, cases, opportunities, and quotes.
- Problem-solve internally to ensure that both the internal and the external customer needs are met in a timely and complete manner.
- Prioritize time to ensure good use of travel time in a territory including minimum coverage per trip.
- Provide updates to monthly reports to keep manager and team informed of opportunities, issues and support needed.
- Become the 1st line of support for a customer for rudimentary support while in the field.
- Support a culture of safety and maintain zero accident environment and ensure safe and suitable work environment for self, teammates, and customers
Required Knowledge / Skills & Experience
70% of travel
COMPETENCIES
Results Focused - Can be counted on to meet or exceed goals; consistently delivers top performance; very bottom line oriented and strategically focused; motivates self and others to achieve results. Delivers error free work and does so with a high level of integrity
Relationship Building / Communication Skills - Demonstrates exceptional verbal skills in interpersonal interactions and instructional delivery so that intended purpose is achieved. Prepares written material that is appropriate for the audience and accomplishes the intended purpose. Builds effective relationships of trust and credibility with internal and external customers that lead to buy-in and sponsorship within their businesses.
Customer Focus- Ensures that the customer perspective is a driving force behind business decisions and activities; develops and implements service practices that meet customers' and own organization's needs.
Problem-solving - Asks good questions and probes all sources for answers; sees underlying or hidden patterns; looks beyond the obvious and doesn't stop at the first answers. Uses rigorous logic and methods to analyze and understand why problems occur; generates and implements creative, cost effective and realistic solutions
Leads with Values - Drives to win in a way that demonstrates values :
respect for the individual, integrity, trust, credibility, continuous improvement, and teamwork.
