Assistant General Manager

ESSENTIAL DUTIES: Get a glimpse of all you’ll experience as an Assistant General Manager

GENERATE & MONITOR CENTER REVENUE

• Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals, including driving food & beverage sales. Partner with the General Manager to review and control labor costs and other expenses.

BE AN OPERATIONAL PRO

• Floor management is the name of the game; partner with the General Manager to manage the day-to-day operations of your center, scheduling, planning, organizing, and communicating effectively with your team.

GROW & GUIDE YOUR TEAM

• Recruit, train, and support center management and staff. Foster high morale and provide developmental coaching to grow Lucky Strike Entertainment future leadership team. Address any center-level HR or loss prevention issues as they arise.

REVIEW CENTER PERFORMANCE

• Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction. With the General Manager, review profit & loss statements weekly/monthly and adjust your action plan accordingly.

MAKE GUESTS PRIORITY #1

• Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied.

DRIVE FOOD & BEVERAGE SALES

• Oversee the management and expansion of your center’s Food & Beverage program, partnering with the General Manager to ensure the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.

REMAIN FLEXIBLE

• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

WHO YOU ARE

As one of our Assistant General Managers, you’re a customer service pro who knows what it’s like to work in a fast-paced environment and who thrives in that energy. You’re highly attuned to the guest experience, accountable for your performance (and that of the teams you’ll manage), and are a strong team player across the board. You’re also an extraordinary problem-solver and trouble-shooter and have at least a few years of management experience under your belt.

DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team.

• 3 Years of Management Experience in kitchen, bar, restaurant, and food service operations
• Bachelor’s Degree
• Basic business math, accounting skills, and strong analytical/decision-making skills
• Strong Team Player
• Exceptional “People Developer”
• Customer Service Pro
• Knowledge of POS register systems
• Solid Communication Skills

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.