What are the responsibilities and job description for the Quality Assurance Specialist position at AmFirst?
Job Details
Description
Essential Functions & Responsibilities:
Experience: One to three years of similar or related experience in a credit union or financial institution is preferred. In addition, a base knowledge of CIP/KYC, TILA, Regulation Z, Regulation P, Regulation B, FCRA and UDAPP.
Education: (1) A high school education or GED or (2) Completion of a specialized course of study at a business or trade school.
Interpersonal Skills: Work involves significant personal contact with others inside the organization for the purpose of first-level conflict resolution, obtaining information, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
Description
Essential Functions & Responsibilities:
- Conducts quality reviews for new consumer and business account documentation, including mortgage, consumer and business loan documents, to ensure accuracy and compliance with regulations, policies and procedures.
- Knowledge and understanding of federal laws, regulations and applicable guidance for mortgage lending, consumer and business accounts and loans.
- Manages issue tracking by inputting errors and discrepancies of new accounts and loans needing additional and/or completed documentation and prepares reports detailing the discrepancies.
- Monitors issue tracking to ensure that corrections or discrepancies are completed in a timely manner.
- Identifies and reports findings containing policy and guideline discrepancies and any missing new accounts or loan files to the Compliance Manager.
- Provides internal member support by phone, email, and in person.
- Performs other job-related duties as assigned
- Support development, maintenance and operation of organizational reporting processes.
- Ensure individual, departmental and Credit Union adherence to policies and standard business policies.
- Maintain exception reports and tracking systems to accurately identify, correct, and report selected defects, defect rates, and trends.
- Provide informed, professional and accurate service and support to all employees.
- Maintain current knowledge and ensure compliance with all rules and regulations concerning specific job responsibilities.
- Meet required deadlines.
- Maintain confidentiality for all information.
Experience: One to three years of similar or related experience in a credit union or financial institution is preferred. In addition, a base knowledge of CIP/KYC, TILA, Regulation Z, Regulation P, Regulation B, FCRA and UDAPP.
Education: (1) A high school education or GED or (2) Completion of a specialized course of study at a business or trade school.
Interpersonal Skills: Work involves significant personal contact with others inside the organization for the purpose of first-level conflict resolution, obtaining information, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
- Must be able to conduct detailed account research utilizing online systems, Image system, word processing, fax and copy machines and spreadsheet programs.
- Requires excellent communication skills, both written and verbal, in order to professionally interact with employees and all levels of management.
- Must possess good organizational skills and the ability to work with multiple priorities necessary to meet deadlines.
- Ability to work with cross-functional teams in a professional manner and adapt to changing environments.
- Strong work ethic and desire to enhance the knowledge base, technical skills and self-motivation.
- Ability to analyze data and derive facts.
- Strong problem-solving and decision-making skills.
- Must have an efficient understanding of new accounts, lending policy and guidelines, and procedures, be able to conduct thorough research, interpret laws and regulations, and provide workable recommendations and solutions to meet regulatory compliance requirements.
