What are the responsibilities and job description for the Teller - Downtown Birmingham position at AmFirst?
AmFirst is committed to trust, integrity, and financial wellness. We love giving our members exceptional service and value. We treat our employees just the same—like family. AmFirst provides growth, opportunity, and development. We offer our employees an extensive benefits package.
Role: Responsible for providing quality service to the membership while conducting front-line transactions.
Essential Functions & Responsibilities:
- Receives and processes financial transactions, including deposits, withdrawals and loan payments; sells consignment items, cashier checks, travelers checks to members; transfers amounts from member accounts as directed; may handle safety deposit rental income.
- Balances cash drawer and daily transactions. Notifies Head Teller of any discrepancies.
- Post transactions to member accounts and maintain member records in accordance with all established credit union procedures and guidelines.
- Welcomes members and provides routine information concerning services and directs member to appropriate department for specific information and service.
- Prepares Currency Transaction Reports and reports suspicious activity for Head Teller's review.
- Cross-sells Credit Union services.
- Performs a variety of miscellaneous tasks including processing night drop and ATM deposits.
- Performs other job-related duties as assigned.
Performance Measurements:
- Provide friendly, professional, personal service to all members and employees maintaining a Quality Loop score of 6.7 or higher.
- Balance your drawer daily and accurately post transactions with minimal errors.
- Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
- Maintain a dependable record of attendance and timeliness.
- Maintain a professional work environment and businesslike appearance.
Knowledge and Skills:
Experience - One month to twelve months of similar or related experience. 6 months cash handling preferred.
Education – A high school education or GED.
Interpersonal Skills - Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
Other Skills - Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names. Must demonstrate good judgement in order to evaluate identities, accounts, checks and currency. Must have the ability to use an online computer system, organize transactions and accurately handle large sums of money.
Physical Requirements – Light lifting required.
