Bilingual Operations Support Specialist - Front Desk

Application Deadline: 3/19/2025

Salary: $22.00 - $25.00 per hour

This is a full time position.

Duties

Are you Wilder's next Operations Support Specialist? Join our multidisciplinary Community Mental Health & Wellness team at Wilder in providing clinical service delivery that supports our community's mental wellness, critical to Wilder's mission of improving lives today and for generations to come! When you work at Wilder, you will join a diverse community of passionate individuals who are committed to the Wilder mission and are dedicated to seeing possibilities and creating smart solutions.

We are hiring a full time Operations Support Specialist to support the front desk at our outpatient clinic. As an Operations Support Specialist, you will: Provide administrative support to program staff and supervisors coordinate the client appointment process, including initial referral, intake, opening, scheduling and closing clients. Support data entry of client information and other data management or report requests. Serve as primary contact for clients regarding program information.

Wilder is a first-implementer Certified Community Behavioral Health Clinic (CCBHC). As part of this innovative model of mental health care, you will collaborate closely with other service partners in ensuring coordinated, integrated care for clients and their families. Our new clinic expansion will provide opportunities to respond to ongoing community demand and existing waitlists for family focused support, a convenient location accessible by public transportation, and an opportunity to join a dedicated team embedded in local schools that will support seamless expansion and community integration of our services.

Job Qualifications

Associates Degree in Business Administration/Business Management, Healthcare Administration/Healthcare Management, or related field required. Minimum of 3 years of administrative/clerical experience required. Experience working in mental health/clinical setting preferred. Must have demonstrated proficiency in Microsoft Office, including Outlook and Word, and the ability to become proficient in an electronic records system. Experience working with under-served communities preferred.

Bilingual - Proficient in spoken and written English, and fluency in Spanish required.

About Wilder

When you work at Wilder, you will join a diverse community of passionate individuals who are committed to the Wilder mission and dedicated to serving whole families. Our workplace diversity strengthens our mission and contributes to our vision of individuals and families thriving in St. Paul and beyond.

We offer a dynamic Total Rewards package, which includes competitive compensation and benefits – health, dental, employer-matched 401(k), PTO, paid family, medical and caregiver leave, life insurance, disability insurance, flexible spending accounts and employee wellness programs. In addition, you will have access to professional development opportunities, including development funding, tuition discounts, and training. You will also have access to Wilder's employee resource groups, and other opportunities available to all employees. Eligible federal loans may also qualify for deferment through the Public Service Loan Forgiveness Program (PSLF).

The Amherst H. Wilder Foundation is a nonprofit community organization that creates lasting, positive change through direct services, research and advocacy. Learn more at https://www.wilder.org/

Online Application Information

Our application system works best using Chrome and attaching documents in PDF or Word format. Postings close at midnight Eastern Standard Time.

There are four sections to the application process, please follow these instructions carefully:

• Contact information. Be sure to fill out all of the required fields (marked with a red *).
• Verification of email address. Enter the code sent to your email address.
• Enter Address
• Resume and cover letter section. First upload your resume in the resume section then upload your cover letter (required for this position) and any other required documents mentioned in the job posting in the second upload area.
• Questions. Answer “How did you hear about this job/posting?” question and other questions if applicable.
• Equal Employment Opportunity Commission Questions (EEO). We are required to ask these questions, using this wording, to meet federal guidelines. If you prefer not to answer any questions you can skip them but you must check the box labeled “I have read the above invitation to self-identify as an individual with a disability”
• Review and Edit. Here you can review and edit sections as necessary.
• Attestation. Read statement, check the box and enter your name. Then click submit.
• Optional profile. At this time Wilder is not reviewing this profile information. Click on “Return to Career Center” at the bottom of the page.

Job offers will be contingent on the successful applicant‘s proof of authorization to work in the United States and the results of a background check related to the job requirements.

Wilder is an Equal Opportunity Employer. It is the policy of the Amherst H Wilder foundation to provide an equal employment opportunity (EEO) to all persons.