What are the responsibilities and job description for the HCV Collections Specialist position at Amherst Holdings?
The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
Job Description:
A HCV collections Specialist is responsible for managing incoming inquiries related to charges, payments, and disputes. Your responsibilities will include handling escalated matters, collaborating with external legal counsel on legal cases, and coordinating with various departments to ensure accuracy and resolution of disputes.
Key Responsibilities:
Handle incoming inquiries about charges and/or payments with professionalism and efficiency.- Collaborate with external counsel to manage legal cases, ensuring compliance with legal requirements and company policies.
- Coordinate with other departments to ensure accuracy in billing and resolve disputes.
- Communicate effectively with governments programs to confirm the accuracy of documentation and obtain relevant information as needed.
- Utilize Salesforce tools to define and manage your own population of residents, ensuring accurate data management and follow-up.
- Manage inbound calls and email queues within defined timeframes.
- Keep accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Qualifications:
Proven experience in customer service, preferably in a fast-paced environment.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize tasks effectively.
Our full-time employee benefits include:
- A competitive and comprehensive benefits package.
