What are the responsibilities and job description for the Leasing Specialist (Monday to Friday) position at Amherst Holdings?
The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
Schedule for this position: Monday to Friday, hours to be determined.
The Leasing Specialist plays a crucial role in our leasing operations, focusing on application processing, prospect management, and maintaining excellent communication with potential residents. This full-time position requires strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Process and manage rental applications through our resident management system, ensuring accuracy and completeness of all required documentation
- Screen applicants by verifying rental history, income, and other qualifying criteria
- Maintain professional and responsive communication with prospective residents across multiple channels including phone, SMS, email, live chat, and CRM system
- Manage prospect inquiries and follow-up communications using established workflows
- Maintain detailed records of all applicant interactions and documentation
- Generate and analyze weekly reports to track application status and prospect pipeline
- Assist in preparing lease agreements and related documentation
- Coordinate with internal teams to ensure smooth application-to-move-in transitions
- Support marketing efforts by maintaining accurate property listings on various platforms
Required Qualifications
- High School Diploma or equivalent
- Minimum 2 years of experience in leasing administration or related field
- Previous call center experience strongly preferred
- Full professional fluency in English (written and verbal)
- Strong proficiency with Microsoft Office Suite (Outlook, Excel, Word)
- Experience with CRM systems and property management software
- Excellent organizational and time management skills
- Strong attention to detail and ability to maintain accurate records
- Professional communication skills and customer service orientation
Preferred Qualifications
- Experience with Salesforce
- Background in property management or real estate
- Previous experience in a multinational company
- Knowledge of leasing compliance and documentation requirements
Technical Requirements
- Proficiency in using multiple software applications simultaneously
- Ability to learn and adapt to new technology platforms quickly
- Experience with digital document management systems
Working Environment
- Professional office setting with modern amenities
- Hybrid work schedule: 4 days in office, 1 day remote
- Fast-paced, collaborative environment
- International team collaboration
This position offers competitive compensation and benefits package, professional development opportunities, and the chance to work with a dynamic, growing company in the property management sector.
Equal Opportunity Employer
Our full-time employee benefits include:
- A competitive and comprehensive benefits package.
