What are the responsibilities and job description for the Recurring Services Coordinator position at Amherst Holdings?
The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
Position Overview:
The Recurring Services Coordinator is to support the Manager, Central Operations with recurring services including Grass Cuts, Winterizations, Cleans and Property Inspections, Pool Services, etc across homes managed by Main Street Renewal. This role is to work closely with the Branches and Vendors to ensure services are being performed to uphold our homes to the Main Street Renewal standard.
Essential Duties and Responsibilities:
- Be proactive in the implementation process for recurring services as they are centralized from the Branch to the Austin Support Center.
- Daily management of recurring services email inbox
- Ensure recurring services are ordered on the correct population of properties
- Create work orders for escalated recurring services issues
- Update system fields appropriately with key information which impact recurring services such as xeriscape and grass cut frequencies, pool services, etc
- Update system for all properties managed to identify pool vendor for each
- Follow up with vendors on any outstanding recurring services work orders from the previous week
- Produce weekly reporting on % of recurring services ordered and completed the prior week
- Have a positive attitude with interacting with customers, providing them with accurate information and answering or assisting them with questions they may have
- Other duties as needed or required
Supervision Received:
This role will report to the Manager, Central Operations under general supervision.
Qualifications & Skills:
REQUIRED:
- High School Graduate
- 0-2 years’ experience in similar role
- Proficient in Microsoft Excel and Outlook
- Ability to perform repetitive work in diligent manner
- Detail oriented
- Professional written and communication skills
- Deals with confidential information and/or issues using discretion and judgment.
PREFERRED:
- Experience with Yardi preferred
- Experience with communicating with Vendors
- Training Experience
Working Conditions:
Physical Demands:
SEDENTARY - Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time but may involve walking or standing for brief periods of time.
Travel Requirements: NONE
Expected Hours of Work: 40 hrs.
Our full-time employee benefits include:
- A competitive and comprehensive benefits package.
