IT Support Specialist

About AMI:

AMI Expeditionary Healthcare LLC (AMI) is a novel, private, healthcare solutions company. AMI is physician owned and led by an experienced and professional leadership team. AMI has medical, public health, operational, and logistical expertise throughout the company that has extensive experience caring for diverse populations in just about every environment – be it austere and/or expeditionary. AMI is a global healthcare support company providing solutions on five continents. AMI’s corporate character is based on adaptability, accountability, integrity, compassion, and collaboration. Its mission is to provide the highest quality medical and public health services worldwide and to bring flexible, adaptable, and scalable healthcare solutions to the clients and communities who need them most.

About the Project/Clinic:

AMI will provide comprehensive medical care and support to individuals in a migrant processing center, ensuring the delivery of quality healthcare in a secure and controlled environment.

Job Summary:

The Technology Support will serve as a valuable resource for the facility, providing technical support and assistance with various technology-related needs. They will ensure that all computers, smart phones, and Wi-Fi services are functioning properly. The Technology Support plays a critical role in facilitating communication, connectivity, and access to information while at the facility.

Duties/Responsibilities:

• Technical support

• Provide technical assistance and troubleshooting support

• Troubleshoot and resolve common connectivity issues related to Wi-Fi services, including assisting users with connecting to the network and resolving connectivity disruptions.

• Computer and Device Management

• Manage and maintain computers, laptops, tablets, and other electronic devices within the facility, ensuring they are up to date and functioning properly.

• Support visitors with troubleshoot technical issues with their devices.

• Install and update software, perform routine maintenance, and address hardware issues as necessary.

• Collaborate with IT support or external vendors to address complex technical issues that require advanced expertise.

• Wi-Fi Management Support

• Monitor and maintain the shelter's Wi-Fi network to ensure its availability and reliability.

• Assist with connecting devices to the Wi-Fi network if necessary and troubleshoot connectivity problems.

The job duties are flexible and subject to change depending upon operational needs

Required Skills/Abilities:

• Must be able to multi-task, be detail-oriented, be organized, and have excellent verbal and communication skills

• Strong interpersonal skills and ability to work on a team

• Excellent communication and time management skills

• Must be able to successfully complete the AMI credentialing process

• Proficiency in technology including Microsoft Office Suite including Word, Excel, and Office

• Excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and understandable manner

• Patience, empathy, and cultural sensitivity when working with individuals from diverse backgrounds

• Ability to work independently, prioritize tasks, and manage multiple requests in a fast-paced environment

• Attention to detail and a commitment to providing high-quality service

Education & Experience:

• High school diploma or equivalent; additional technical certifications or training is a plus

• Proven experience in providing technical support and troubleshooting assistance

• Strong knowledge of computer hardware, software, and peripherals

• Familiarity with common operating systems (Windows, MacOS, etc.) and productivity software

• Experience in managing Wi-Fi networks and resolving connectivity issues

Additional Requirements:

• Must be able to work in a safe manner following all safety rules and regulations. Must work as a team member to improve safety culture and quality.

• Read and follow instructions. Demonstrate safe work behavior.

• Must be able to lift 50 pounds.

• Must be able to stand or sit for long periods of time.

• Must be able to push, pull, reach, and bend frequently.

• Written and spoken fluency in English?(Spanish also highly preferred)

Inclusion & Cultural Competency

• Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural socioeconomic, educational, racial, and ethnic, sexual orientations, lifestyles, and physical abilities.

• Deliver targeted, culturally appropriate information to help individuals and groups understand health promotion and disease prevention information, policies, regulations, and local code.

EEO Statement

AMI provides equal employment opportunities to all employees and welcomes applicants from all backgrounds to participate in its employment practices. This practice is to ensure AMI maintains a diverse and robust workforce. Based on the above, the company prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment decisions are based strictly on business needs, job requirements, and individual qualifications. Therefore, this statement applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA & ADAAA Statement

In compliance with the Americans with Disability Act (ADA) and the Americans with Disability Amendments Act (ADAAA), AMI will provide, if requested, reasonable accommodation to employees and applicants in need of access to the application, interviewing, and selection processes.

Background Check(s) Required

Yes

Background Check Statement Disclaimer

The candidate’s offer is contingent upon completing a criminal background investigation, reference, and credentialing (where applicable) check. These pre-employment checks may include fingerprint checks, local law enforcement agency checks, credit checks (for employment purposes only), and education and professional licensure checks. Additionally, the company may require security clearance and other U.S. Government checks depending on the specific contract the candidate may work. Candidates will be given full details on which background check is required and separate forms to complete to sanction these checks.

E-Verify Statement

AMI uses E-Verify to check employment eligibility to work in the United States. Selected candidates will be requested to complete an I-9 form and provide relevant documentation of their identity and work eligibility.

Required Applicant Documents

• Resume / CV
• Three (3) Professional and/or Academic References
• Copy of Professional License (if applicable)