System Navigator

About AMI:

AMI Expeditionary Healthcare LLC (AMI) is a novel, private, healthcare solutions company. AMI is physician owned and led by an experienced and professional leadership team. AMI has medical, public health, operational, and logistical expertise throughout the company that has extensive experience caring for diverse populations in just about every environment – be it austere and/or expeditionary. AMI is a global healthcare support company providing solutions on five continents. AMI’s corporate character is based on adaptability, accountability, integrity, compassion, and collaboration. Its mission is to provide the highest quality medical and public health services worldwide and to bring flexible, adaptable, and scalable healthcare solutions to the clients and communities who need them most.?

About the Project/Clinic:

AMI will operate and provide temporary housing facilities for families and pregnant individuals seeking shelter (referred to as Family Guests), offering staffing, supportive services, and wrap-around assistance. Additionally, AMI will aid in identifying longer-term housing solutions for the Family Guests.

Job Summary:

System navigators respond to challenges in identifying available services and making effective

referrals for families with complex needs. System navigators will act as on-demand connections experts who are knowledgeable about service availability and eligibility and connected with key individuals in other systems. They will interface with shelter staff and act as in-house consultants and support systems to case managers, housing search and stabilization staff who are struggling to

help families navigate complex bureaucracies. Consolidating this expertise in a separate staff role – rather than expecting all case managers to know all resources in a given region – aims to lessen duplication of efforts in attempting to forge connections to community resources, increase the ability to provide training on and develop expertise in system offerings, and ultimately, improve family well-being.

Supervisory Responsibilities (If not applicable, please write N/A):

N/A

Duties/Responsibilities:

• This is a non-family facing role.

• Work with refugees/migrants, who are residing in shelter care, to remove barriers to housing, employment and ensuring that they are connected to the means of ongoing support for self and family.

• The objective of the System Navigator is to ease the transition, empower the client, and put him/her on the path to self-sufficiency by building relationships and obtaining resources with local community entities and delivering back to our social work and case management team.

• Contact area service providers through mailings, phone inquiries, and person-to-person meetings to provide them with program information and to inquire about available services.

• As appropriate, request and client emergency assistance checks.

• Complete documentation of all meetings with and work related to clients thoroughly and in a timely manner.

• Use appropriate forms and policies as directed by Supervising Case Manager.

• File all documentation in the appropriate client or program file.

• Work as part of the program team, and participate in staff meetings, and in service trainings.

The job duties are flexible and subject to change depending upon operational needs

Required Skills/Abilities:

• Must be able to multi-task, be detail-oriented, be organized and have excellent verbal and communication skills.

• Strong interpersonal skills and ability to work on a team.

• Excellent communication and time management skills.

• Must be able to successfully complete the AMI Credentialing Process, including a motor vehicle check.???

• Proficiency in technology including Microsoft Office Suite including Word, Excel, and Office.

• Strong attention to detail and accuracy in record-keeping and documentation

• Effective communication skills, with the ability to interact professionally with residents, visitors, and staff from diverse backgrounds.

• Flexibility and adaptability to work in a dynamic and fast-paced environment.

• Strong cultural awareness and track record working with diverse populations and needs.

• Completed BLS training is preferred.

Education & Experience:

• Undergraduate degree in social services, psychology, social work, etc.

• Minimum of 1 year of experience relevant to the position and working with families and/or children, and/or other vulnerable populations. Work with refugee or migrant populations strongly preferred; 3 years of experience highly desirable.

Additional Requirements:

• Must be able to work in a safe manner following all safety rules and regulations. Must work as a team member to improve safety culture and quality.

• Read and follow instructions. Demonstrate safe work behavior.

• Must be able to lift 50 pounds.

• Must be able to stand or sit for long periods of time.

• Must be able to push, pull, reach, and bend frequently.

• Language proficiency in Haitian Creole, Spanish, or French is preferred.

Inclusion & Cultural Competency

• Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural socioeconomic, educational, racial, and ethnic, sexual orientations, lifestyles, and physical abilities.

• Deliver targeted, culturally appropriate information to help individuals and groups understand health promotion and disease prevention information, policies, regulations, and local code.

EEO Statement AMI provides equal employment opportunities to all employees and welcomes applicants from all backgrounds to participate in its employment practices. This practice is to ensure AMI maintains a diverse and robust workforce. Based on the above, the company prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment decisions are based strictly on business needs, job requirements, and individual qualifications. Therefore, this statement applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA & ADAAA Statement In compliance with the Americans with Disability Act (ADA) and the Americans with Disability Amendments Act (ADAAA), AMI will provide, if requested, reasonable accommodation to employees and applicants in need of access to the application, interviewing, and selection processes.

Background Check(s) Required Yes

Background Check Statement

Disclaimer The candidate’s offer is contingent upon completing a criminal background investigation, reference, and credentialing (where applicable) check. These pre-employment checks may include fingerprint checks, local law enforcement agency checks, credit checks (for employment purposes only), and education and professional licensure checks. Additionally, the company may require security clearance and other U.S. Government checks depending on the specific contract the candidate may work. Candidates will be given full details on which background check is required and separate forms to complete to sanction these checks.

E-Verify Statement AMI uses E-Verify to check employment eligibility to work in the United States. Selected candidates will be requested to complete an I-9 form and provide relevant documentation of their identity and work eligibility.

Required Applicant Documents § Resume / CV § Three (3) Professional and/or Academic References § Copy of Professional License (if applicable