Service Coordinator

Organization:

Founded in 2003, AMI Housing is a California-based nonprofit organization whose mission is to enhance the lives of people with mental illness through housing, employment, and supportive services. To house and support the most vulnerable residents of the Sierra region.

Job Summary:

Service Coordinator positions are used throughout many AMIH programs and are under the supervision of the Director of Supportive Housing. The Service Coordinator works as a part of a team providing high-quality case management services to residents of several housing projects. The Service Coordinator is the central point of contact for clients and program participants as they transition from “person experiencing homelessness” to “tenant living within the community.” Service Coordinators work closely with program participants to ensure their needs are met and that AMIH programs are operated safely and efficiently.

Job Responsibilities:

• In conjunction with the Director of Support Housing and other service coordination staff, evaluate individuals for permanent housing.
• Develop professional relationships with program participants and maintain a caseload of tenant-based participants.
• Assist with preparing forms and any other documentation required for initial housing certification, including annual recertification thereafter.
• Conduct initial visits and orientation to new tenants during move-in and ongoing weekly case management sessions to housed individuals/families to monitor clients’ progress and to provide appropriate community referrals. This includes referrals and linkage to needed services, including health, mental health, education, and vocational training, serving as an advocate or liaison to other organizations on behalf of the client when needed.
• Provide impartial and non-biased consultation, advocacy, and review of an individual's or family’s needs to support successfully becoming housed.
• Provide ongoing case management (service coordination) services to ensure successful permanent housing, including education on successful housing retention, decreasing social isolation, and preventing relapse risks. This includes planning and transporting participants to various community events to help foster community integration.
• Support participants in developing independent living skills, including money management and budgeting, housekeeping, nutrition and food preparation, social/recreational activities, and job training/placement (when appropriate) to help them maintain independent living.
• Develop and implement an individualized case plan in collaboration with each participant. Each plan should emphasize coordinated strategies for addressing short and long-term housing needs, financial stability, educational, mental health, substance abuse issues, relapse prevention, medication management, vocational training, immigration, legal issues, and any other risk factors that could impede permanent housing or self-sufficiency.
• Assist with completing an application and submitting documents to qualify for Section 8 housing subsidy and property management rental application.
• Assist participants with maintaining medication and treatment regimens including accompanying and/or transporting to appointments in the community with health, mental health, and other care providers.
• Provide support to urgent requests from program participants, landlords, facilities and property managers.
• Ensure program participant information and responding case notes are recorded accurately and timely (within 48 hours) in the data collection system used by program assignments (e.g., Homeless Management Information System (HMIS), Coordinated Entry, Mental Health Service Act (MHSA), Electronic Health Record).
• Manage participant file/records organization. Ensure appropriate forms are updated, and service notes are accurate and filed. Update housing packets annually.
• Assist in collecting and aggregating program data and preparing required reports.

Skills:

• Possesses knowledge of Housing First Principles and Tenant Rights and Responsibilities.
• Must multitask with attention to detail while working in a fast-paced and sometimes chaotic environment.
• Ability to plan, organize, and prioritize work.
• Data Entry
• Communicate clearly and concisely through telephone, written, and electronic methods. Type/Enter data at a speed necessary to meet job duties.

Ability to:

• Continuously sit at a desk and/or stand at the counter for extended periods; use the keyboard to communicate through written means; run errands; lift lightweight.
• Continuously sit at a desk for long periods; intermittently walk, stand, bend, climb, squat, twist, and reach while retrieving or returning files or making field visits. Intermittently twist to get equipment surrounding desk; perform simple grasping and fine manipulation; see with correctable acuity sufficient to read characters on a computer screen; hear and speak with correctable acuity enough to communicate with others.
• Make rapid and accurate arithmetic calculations, including addition, subtraction, multiplication, and division.
• Understand the organization and operations of the AMIH and community partners as necessary to assume assigned responsibilities.
• Compile and maintain extensive records and files.
• Operate a variety of office machines/computers and software systems.

Education/Background:

• Bachelor’s Degree in a social services-related field is required.
• Four years of equivalent work experience may be substituted for a Bachelor’s degree.
• Bilingual fluency (English/Spanish) is preferred. $1.00 per hour differential.
• Complete and pass pre-employment background checks (fingerprints, drug and alcohol testing, and criminal background checks).
• Possess a valid driver's license with a clean driving record as required by the position.

Work experience may include:

• A minimum of 2 years of experience in providing case management/service coordination with individuals experiencing symptoms of a mental illness, substance misuse, and/or homelessness.
• Experience working within some housing programs, such as HUD Section-Plus care, HUD Housing Choice, HUD Permanent Supportive Housing, and VASH Veterans Affairs Supportive Housing, is preferred.
• Experience working with individuals with mental illness, drug/alcohol abuse, homelessness, or other social services.
• Experience gathering and entering data into information systems, such as Coordinated Entry and Homeless Information Management System (HMIS).

Computer Proficiency:

• Strong computer proficiency (i.e., Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft Teams, Zoom, Adobe, DocuSign, Google Docs, Internet, and Calendar).

Personal Characteristics:

• Be welcoming and supportive. Displays a strong desire to advance the agency’s mission and help people with mental illness improve their lives by becoming independent, successful community members.
• Treat all participants with dignity and respect, prioritize needs, and advocate for the people we serve while promoting human dignity, rights, safety, and well-being of individuals, and act quickly and calmly in emergencies.
• Work in a client-centered, strength-based, and harm-reduction manner.

AMIH is an equal opportunity and drug free employer.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $26 - $28