Team Lead (Adult Residential Facility)

Organization:

Founded in 2003, AMI Housing is a California-based nonprofit organization whose mission is to enhance the lives of people with mental illness through housing, employment, and supportive services. To house and support the most vulnerable residents of the Sierra region.

Summary of position:

The Team Lead for the ARF plays an essential role at AMI Housing’s Adult Residential Facility (ARF), also referred to as a "board and care" facility, located in Auburn, CA. This establishment accommodates up to 15 adults who are dealing with significant mental health challenges.

The Team Lead will offer direct care support in collaboration with House Monitor staff and will assume leadership duties to ensure the effective operation of the facility. Key responsibilities include planning operations such as meal and activity schedules, overseeing medication management, coordinating meal preparations, and managing staff schedules in accordance with company policy and CCL regulations. Employees at this level must be fully trained in all procedures related to assigned areas of responsibility and adhere to the confidentiality of program participants and employee concerns related to personnel. Team Leads are responsible for monitoring and ensuring that program outcomes are reached.

Duties and Responsibilities:

Supportive Services

• Assist residents within limits in processing issues and problem-solving
• Assist residents with daily living needs
• Assist residents in daily food preparation, meal planning and serving and clean up. Must have food handler certificate current per policy of the program
• Dispense and monitor medication and maintain medication log in accordance with the medication policy of the program
• Provide transportation to necessary appointments such as medical, case management-related goals, or running errands
• Conduct facility and grounds inspections weekly to ensure the house is clean and sanitary and residents complete assigned chores. When necessary, perform home management functions such as light housekeeping, laundry, bed making, cleaning and light gardening.
• Submit maintenance requests through the maintenance system to ensure house repairs are recorded.
• Supervise program activities and other programming for residents
• Maintain visitor protocol and follow daily log procedures
• Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports
• Ensure the safety for residents, visitors, and staff and managing emergencies or perform other safety duties as directed to ensure safety, including implementing emergency evacuation protocol
• Support conflict resolution when residents are experiencing interpersonal challenges.
• Listens to residents and peers with careful attention to the content and emotion being communicated while demonstrating genuine acceptance and respect.
• Help individuals manage crises by assisting them with recognizing signs of distress and threats to safety among individuals and in their environments; provide reassurance in times of distress; and assist individuals and treatment teams with creating safe spaces.
• Works together with other colleagues to enhance the provision of services and support. Coordinates efforts with health care providers, family members, and other natural supports to improve the health and wellness of individuals.
• Consult with direct supervisor or supervisor on-duty regarding residents’ personal needs, behavior and service planning
• Ensure facility has needed supplies and track items required such as toiletries and home goods
• Attend staff meetings and trainings as directed
• Answer telephone and route calls or messages to appropriate staff
• Complete paperwork assigned in a timely manner, including all reporting, documentation, record-keeping, and all other duties as assigned.

Team Lead Management

• Develop and oversee weekly meal plans
• Conduct grocery shopping for food, household items, and facility necessities.
• Manage inventory of facility supplies
• Organize monthly activities for residents
• Assists in employee scheduling to ensure adequate coverage at facility
• Monitor staff adherence to CCL regulations regarding medication management
• Conduct audits and review Medication Administration Records
• Prepare documentation for day-to-day tasks needed by the residents
• Arrange transportation for residents as necessary
• Communicate with resident care and support team
• Relay the needs and concerns of the ARF Administrator
• Review case documentation and prepare incidents reports.

Skills:

• Demonstrate the ability to have a positive attitude and to work well with different personalities and different cultures.
• Strong desire to help others through the recovery process and provide advocacy and support.
• Demonstrates understanding of peers’ experiences and feelings.
• Possesses knowledge of Confidentiality, Mandated Reporting, Recovery principles, Housing First Principles, and Tenant Rights and Responsibilities.
• Must multitask with strong attention to detail while working in a fast-paced and sometimes chaotic environment.
• Ability to plan, organize, and prioritize work.
• Data Entry
• Communicate clearly and concisely through telephone, written, and electronic methods. Type/Enter data at a speed necessary to meet job duties.

Ability to:

• Ability to work a varied schedule, including weekends, holidays, and evenings.
• Time management skills and ability to work independently.
• Ability to understand and follow state regulated and company guidelines, policies and procedures.
• Ability to handle physical aspects of job (stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment).
• The physical ability to move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
• Make rapid and accurate arithmetic calculations, including addition, subtraction, multiplication, and division.
• Understand the organization and operations of the AMIH and community partners as necessary to assume assigned responsibilities.
• Compile and maintain extensive records and files.
• Operate a variety of office machines/computers and software systems.

Qualifications:

• High School diploma is required.
• Complete and pass pre-employment background checks (fingerprints, drug and alcohol testing, and criminal background checks through DOJ and CDSS).

Work experience may include:

• A minimum of 2 years of experience in a facility regulated by CCL or a comparable environment is required.
• 2 years of experience in leadership or supervisory role is required.
• Experience with case management services or understanding of case management principles a plus Experience working with individuals with mental illness, drug/alcohol abuse, homelessness, or other social services.

Licenses and Certification:

• Completion of ICTP and Administrator Certification is preferred.
• CPR and First Aid Certificate is preferred.
• Food Handlers Certificated is preferred.
• Possess a valid driver's license with a clean driving record as required by the position.
• Proof of adequate vehicle insurance and medical clearance is required.

Computer Proficiency:

• Strong computer proficiency (i.e., Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft Teams, Zoom, Adobe, DocuSign, Google Docs, Internet, and Calendar) to complete daily duties within the expected timeframes with little to no supervision.

Personal Characteristics:

• Be welcoming and supportive. Displays a solid desire to advance the agency’s mission and help people with mental illness improve their lives by becoming independent, successful community members.
• Work in a client-centered, strength-based, and harm-reduction manner.

AMIH is an equal opportunity and drug free employer.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $25