What are the responsibilities and job description for the Technical Support at Smithfield, RI position at Amicis Global Technologies?
Job Title: Technical Support Representative Location: Smithfield, RI Pay: $17/hr This is a call center so all of our assignments involve taking or making calls for multiple projects, it's the main objective of our department. To assist with troubleshooting when something is wrong at one of our CVS stores.
Will need to handle multiple projects simultaneously. Must be willing to move around shift times with projects.
THIS JP IS FOR AN 8 HOUR SHIFT BETWEEN 8:00AM 8:00PM. PLEASE ENSURE THAT THE AGENCIES INFORM THE CANDIDATES OF THE HOURS THEY NEED TO BE AVAILABLE.
Additional information; They are willing to consider candidates with diverse experiences, but the ideal candidate has some education or work experience with IT hardware installations. Military veterans also considered even if without specific experience.
Provide call center based technical support to store locations, vendors and staff.
Serve as first level for troubleshooting of issues encountered in stores.
Assure implementation based protocols are met.
Render assistance for equipment troubleshooting and ensure deployment process adherence.
Update Database regarding resolution of issues and techs progress while completing work with in the store.
A minimum of 1 year work experience needed.
A Minimum of a High School Diploma or GED required
Must have strong troubleshooting skills coupled with diagnostic, and problem solving skills Supervisory skills are an asset but not a requirement Must possess clear, accurately and tactful, communication both verbally and written
Working knowledge of Word, Excel, and Access Understanding of Intermediate/Expert technical terminology is preferred
Must be able to work independently and occasionally lead within a group Technical installation experience a plus but not necessary
Minimum High School Diploma or GED
Will need to handle multiple projects simultaneously. Must be willing to move around shift times with projects.
THIS JP IS FOR AN 8 HOUR SHIFT BETWEEN 8:00AM 8:00PM. PLEASE ENSURE THAT THE AGENCIES INFORM THE CANDIDATES OF THE HOURS THEY NEED TO BE AVAILABLE.
- Note Training is 5 days a week onsite (Training shift time maybe different for each candidate but will be in-between the 8 AM to 8 PM window)
Additional information; They are willing to consider candidates with diverse experiences, but the ideal candidate has some education or work experience with IT hardware installations. Military veterans also considered even if without specific experience.
Provide call center based technical support to store locations, vendors and staff.
Serve as first level for troubleshooting of issues encountered in stores.
Assure implementation based protocols are met.
Render assistance for equipment troubleshooting and ensure deployment process adherence.
Update Database regarding resolution of issues and techs progress while completing work with in the store.
A minimum of 1 year work experience needed.
A Minimum of a High School Diploma or GED required
Must have strong troubleshooting skills coupled with diagnostic, and problem solving skills Supervisory skills are an asset but not a requirement Must possess clear, accurately and tactful, communication both verbally and written
Working knowledge of Word, Excel, and Access Understanding of Intermediate/Expert technical terminology is preferred
Must be able to work independently and occasionally lead within a group Technical installation experience a plus but not necessary
Minimum High School Diploma or GED
Salary : $17
