What are the responsibilities and job description for the Assistant Service Manager position at Amigos?
The Assistant Service Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director, Assistant Store Director, Grocery Manger, and Service Manager’s absence. He/she serves as Controller of cash and returned checks and is responsible for assisting the Service Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.
Key Responsibilities:
When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Assists with hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; Coordinates scheduling with the Grocery Manager
Assists with the management of all Service Counter functions
Assists with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
Assists with supervising and ensuring proper checking and bagging techniques are being used
Assists with ensuring proper bookkeeping procedures are implemented
Assists with ordering supplies for front-end maintenance of store. Coordinates needs with Grocery Manager
Assists with performance evaluations and coaching sessions of all team members within department and completion in a timely manner
Assists with general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager
Assists with general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager
Assists with all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager
Assists with delegating and assigning trainers as necessary
Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
In stores without a Talent Relations Manager, assists the Service Manager with serving as the designated human resource manager to handle the hiring, training and orientation objectives
Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
Assists with overall guest and team member safety
Greets and speaks politely with every customer on premises
Performs other duties as requested or required by management
Key Requirements:
Must be 18 years of age or older
High School Diploma or equivalent
Required to work 40 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
Must maintain Certified Food Safety Manager certification
Minimum of one year store experience
Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)
Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
Ability to function as a team member and get along with others
