What are the responsibilities and job description for the Customer Care Advocate position at Amitron?
Amitron is seeking a motivated and empathetic Customer Care Advocate to join our customer service team. In this crucial role, you will be the first point of contact for our customers, helping to address their inquiries, resolve issues, and provide information about our products and services. As a Customer Care Advocate, you will play a vital role in enhancing customer satisfaction and building lasting relationships with our clients. You will leverage your strong communication skills and problem-solving abilities to ensure that every customer interaction is positive and helpful. At Amitron, we value our customers and are committed to providing exceptional service; if you are passionate about helping others and ensuring their experience with us is memorable, we invite you to apply for this rewarding opportunity.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance.
- Resolve customer complaints and issues with professionalism and empathy, ensuring customer satisfaction.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with cross-functional teams to follow up on customer requests and feedback.
- Stay informed about our products, services, and promotions to effectively assist customers.
- Contribute to process improvements in the customer service department.
- Participate in training sessions and team meetings to enhance product knowledge and customer service skills.
- High school diploma or equivalent; a college degree is a plus.
- Proven experience in customer service or a similar role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the capacity to handle difficult customer situations calmly.
- Proficient in using CRM software and basic computer applications.
- Ability to multitask and prioritize effectively in a busy work environment.
- Positive attitude and a strong desire to help customers and resolve their issues.
