What are the responsibilities and job description for the Front Desk / Patient Coordinator position at Amity Dentistry?
Amity Dentistry, a growing private dental practice in Pineville, NC, is seeking an experienced and enthusiastic Front Desk / Patient Coordinator to join our close-knit team. We pride ourselves on providing a warm, welcoming environment where both patients and staff feel like family.
In this role, you’ll be the first point of contact for our patients and play a key part in ensuring their visit is smooth and stress-free. We’re looking for someone with exceptional customer service skills, strong organizational abilities, and a proactive attitude. You’ll handle everything from phone calls and scheduling to insurance verification and billing support—all while helping create a positive experience for every patient.
What We’re Looking For:
- 2 years of dental front office experience (required)
- Proficiency in Open Dental and Microsoft Office Suite
- Strong knowledge of dental insurance, billing, SC/NC Medicaid, and treatment coordination
- Excellent phone etiquette, multitasking, and stress management skills
- High school diploma or equivalent (required)
- Bi-lingual (English/Spanish) a plus
- Dental Assistants interested in transitioning to front office roles are encouraged to apply
- Managerial experience or leadership skills are a plus
Key Responsibilities:
- Welcome and check-in patients, verify insurance, and provide benefit breakdowns
- Schedule and confirm appointments, manage a multi-line phone system
- File and follow up on insurance claims; post insurance payments
- Present treatment plans and coordinate referrals
- Collect co-pays and implement financial arrangements
- Follow up on outstanding balances and support billing and collections
- Maintain an organized and professional front desk and reception area
- Keep hygiene and doctor schedules full and well-managed
- Protect patient confidentiality and handle sensitive information with care
Benefits & Perks:
- Competitive pay based on experience
- Dental benefits
- Performance bonuses
- Free parking
- Paid training and on-the-job learning
- Supportive, drama-free team environment
- Opportunities for career growth and development
