What are the responsibilities and job description for the PSTOC Analyst position at AmmaluIT?
Job Details
MANDATORY SKILLS/EXPERIENCE
Note: Candidates who do not have the mandatory skills will not be considered
At least 8 years of experience working in a service desk environment
Mandatory
Proficient with the Microsoft Office suite; knowledge of remote desktop access software utilized to troubleshoot issues remotely
Mandatory
Excellent verbal and written communication skills, problem solving, customer service, interpersonal and mentoring skills
Mandatory
Ability to work independently
Mandatory
Knowledge of Remedy or other Service Management tool a plus; ability to clearly and concisely communicate technical information to non-technical users at all organizational levels
Mandatory
Excellent customer service skills and effective telephone etiquette; excellent troubleshooting and analytical skills; exceptional interpersonal skills, with a focus on listening and questioning
Mandatory
Solid relationship management and performance management skills; ability to multitask and effectively prioritize and execute tasks in a high-pressure environment
Mandatory
Proven analytical and problem-solving abilities; team-oriented and skilled in working within a collaborative environment
Mandatory
Proven analytical and problem-solving abilities; team-oriented and skilled in working within a collaborative environment
Mandatory
Knowledge of monitoring software and auto-ticketing a plus
Mandatory
Knowledge of the ITIL framework with preference given to candidates with ITIL v3 or v4
Mandatory
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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