What are the responsibilities and job description for the Senior Customer Service Representative position at AMMEGA?
About the Role
We are seeking a Senior Customer Service Representative to join our Ammeraal Beltech and AMMEGA Operations team.
The ideal candidate will have excellent communication skills, strong mathematical and technical aptitude, and experience in a manufacturing environment.
The role involves managing customer accounts, responding to requests, and building relationships to drive sales growth.
Responsibilities include:
- Service customer requests for quotes and orders
- Convert quotes to orders
- Consult with sales, engineering, and product management on commercial and technical issues
- Assist customers with accurate transactions and industry-specific product information
Requirements:
- 2 years of business-to-business customer service experience or college degree
- Excellent verbal and written communication skills
- Strong mathematical and technical aptitude
- Self-managed, team player, who can work independently
Competencies:
- Excellent communication and follow-up skills
- Drives results and deadline-driven
- Detail oriented
- Able to prioritize work efficiently
